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Unable to create new profile
I've escalated this issue. I can't create a new profile, either.
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Hello, all. I was unable to replicate this issue on my end. Do you get any type of error message when you go to enter a name when creating a new profile?
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No error message when entering a Name. Just sits there with no response. I created profiles weeks ago when the app first came out. This is with the iPhone7 app.
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Just to confirm, you both encounter the same issue when trying to create a new profile via web browser at internet.xfinity.com?
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ComcastMax wrote:
Just to confirm, you both encounter the same issue when trying to create a new profile via web browser at internet.xfinity.com?
I tried the app first, but I just checked the web site and I can't create a new profile there, either.
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I found something that works; assign a name AND an avatar picture to the new profile.
I am not a Comcast employee, I am a paying customer just like you!
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@RobertWy, Yes, this is correct. In order to create a profile, you must give the profile a name and assign an avatar.
@Johnny5665788, can you try creating a profile and confirm if this resolves the issue you were experiencing?
If you still experience issues with creating profiles, please let us know.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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