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The new xFi Advanced Gateway

New Poster

The new xFi Advanced Gateway

Can we swap our current hardware for the new gateway without any extra charges? https://www.cnet.com/products/xfinity-xfi-advanced-gateway/preview/
Official Employee

Re: The new xFi Advanced Gateway

Hi Arbyn. Our modem availability is based on your subscription service level and location serviceability. I can assist with reviewing your account to let you know specifically if we could upgrade your modem. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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New Poster

Re: The new xFi Advanced Gateway

Can you check out my account and let me know if I’m eligible for the new XFi advanced gateway?
Official Employee

Re: The new xFi Advanced Gateway

 

Hi MattBmore, I am more than happy to assist you with getting your equipment upgraded. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?




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Regular Visitor

Re: The new xFi Advanced Gateway

I call Comcast today and they had no idea want I was taking about.

Please help

Official Employee

Re: The new xFi Advanced Gateway

 

Hi bob112, are you trying to replace your current modem for one that is compatible? 




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Regular Visitor

Re: The new xFi Advanced Gateway

Yes-I need to replace my 11 year modem.

Official Employee

Re: The new xFi Advanced Gateway

 

bob112 wrote: Yes-I need to replace my 11 year modem.

 

To replace your current modem you would have to go into a local Comcast service center and ask for a modem that is compatible with our Xfi app. they will know exactly what you're wanting, I apologize if phone support was not as helpful. We can send equipment out as well but there is no guarantee that the warehouse will give you the modem you need. Please let me know if you need any further assistance. 




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Regular Visitor

Re: The new xFi Advanced Gateway

Let me give you more detail.

I have always own my own modem for Internet and my own router but have to lease a modem for the telephone.

Now that Comcast has a great product for all 3 I'm trying to upgrade..

When a call Comast they want to me to upgrade to the XB3.

If I UPGRADE I want the new the gateway.

Official Employee

Re: The new xFi Advanced Gateway

You can always get the new gateway even if they upgrade you to the XB3 first. Go ahead and upgrade the account and your modem to the XB3, once you get that you can take it into the store and swap it for our XB6 which is our newest modem. You shouldn't need the XB6 for Xfi this modem is commonly used when you have Gigabit services. In any case you can get the latest and greatest equipment by going into a local Comcast store no matter when you upgrade.




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Regular Visitor

Re: The new xFi Advanced Gateway

Why would I want to to downgrade XB3.

I want to the Comcast store and could even order one.

What a waste time.

Please tell people that that this equipment not available

 

Official Employee

Re: The new xFi Advanced Gateway

Thank you for that information the equipment may not be available in your area depending on if Gigabit services are available. If you  have an XB3 already then I don't see why they would tell you in the phone to upgrade, please send me a private message with your account number, full name, and street address so that I can look further into this for you and get you the correct information for your area and your account. 




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