Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,413

members

774

online

36,053

topics

Top

SH400.127.9: Customer's account is ineligible for device swap under that program

New Poster

SH400.127.9: Customer's account is ineligible for device swap under that program

What does this error code mean?

Official Employee

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

Hi Drugman714,

 

Did you receive this error while trying to access the xFi app? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

I received it while trying to upgrade to xFi (online).  When clicking "Submit Order," this is what I received.

Official Employee

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

PianoMan713, if you wish to complete the upgrade process you can call us at 1-800-XFINITY and speak with someone that can process this change on your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 382 views
  • 0 kudos
  • 4 in conversation