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SH400.127.9: Customer's account is ineligible for device swap under that program

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Posted by
Official Employee

Message 2 of 4
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Hi Drugman714,

 

Did you receive this error while trying to access the xFi app? 




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Message 3 of 4
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I received it while trying to upgrade to xFi (online).  When clicking "Submit Order," this is what I received.

Posted by
Official Employee

Message 4 of 4
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PianoMan713, if you wish to complete the upgrade process you can call us at 1-800-XFINITY and speak with someone that can process this change on your account. 




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