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Pause not working

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Frequent Visitor

Pause not working

I know that others have reported the issue but I never found any kind of resolution.  Can anyone from Comcast (or anywhere else) give some insight on how to make this work?

Accepted Solution

Re: Pause not working

Thank you for this information. There are a few more pieces of information I am interested in getting. I will switch this over to private message. 

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Official Employee

Re: Pause not working

Hi smeeky, would you be able to provide some more details around what happens when you pause a device in xFi?

Do you receive an error when trying to pause a device?


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Frequent Visitor

Re: Pause not working

Sure, I am using the android app to pause access as well as having bed times set.  Neither appears to be working.  I tried to solve the problem by removing the devices in question (one desktop Windows PC and one Amazon fire) and re-adding them to person's profile.  The app shows the devices are paused but in actuality the user still has Wifi access.  The devices are only connected to my home network--the Xfinity Wifi is turned off on my gateway and there not any other open wifi around me.

 

If there is any other info you require please let me know.

 

Thanks 

 

 

Official Employee

Re: Pause not working

Thank you for this information. There are a few more pieces of information I am interested in getting. I will switch this over to private message. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Please post so people with similar questions may benefit.
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Regular Visitor

Re: Pause not working

It says that there’s a solution here but every time I click on it and I get nowhere. Can someone help me find the link to the solution for Wi-Fi positing not working?
New Poster

Re: Pause not working

Hi. Can someone from Comcast PM me as our pause is not working either
New Poster

Re: Pause not working

I am having same issue. Pls help
New Poster

Re: Pause not working

I need help!  You can please post here how to fix this issue!

New Poster

Re: Pause not working

Can someone help please?  I'm going to take the modem back this week if I don't get an answer.  Might have to go back to AT&T.

Official Employee

Re: Pause not working


@tomreardon57 wrote:

Can someone help please?  I'm going to take the modem back this week if I don't get an answer.  Might have to go back to AT&T.


I have responded to your post in another thread. Please send me a private message and we will continue to work through there. Thanks. 


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