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Pause not working - I have screenshots showing paused devices & devices running at the same time. ?

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Pause not working - I have screenshots showing paused devices & devices running at the same time. ?

I have been working with Level 1 & 2 support for since last summer.  When I discovered that "Pause" was not working I thought that I had found the reason for my increased data usage.  I shared this info thinking it was important (was given an email address on 2 occasions.   I never got an explanation was just told that I should upgrade to unlimited data.  I am dissatisfied with that as I have been slapped with overage fees.

 

Anyone else?

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