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Pause devices

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Pause devices

I had an app called Tap pop up on my phone and had the option to pause my kids tablets so I tried it and now my kids tablets won't unpause? I have tried unplugging our wifi, shutting the tablets down and restarting. Can't figure out why? My phone still connects to the wifi so not sure what to do?
Service Expert

Re: Pause devices

I had something similar happen to me so I called 1800comcast and they were able to help me.




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Official Employee

Re: Pause devices

Hi diedreholgate02, have you tried calling 1-800-comcast to get this issue resolved?

If not and you are still experiencing issues with devices being paused, please let me know. I would be happy to help with this. 


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New Poster

Re: Pause devices

I got this tap app on my phone paused my daughter's phone to see if it works and now i can't unpause it can you help me please she won't stop complaining
Service Expert

Re: Pause devices


Sfoster96 wrote:
I got this tap app on my phone paused my daughter's phone to see if it works and now i can't unpause it can you help me please she won't stop complaining

I called 1800comcast and the rep was able to fix mine.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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