Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,170

members

12

online now

1,952,317

discussions

Top

Pause Wi-Fi

New Poster

Pause Wi-Fi

I am having trouble pausing the wi-fi on my children's devices. The only internet connection available is our xfinity wi-fi. I have cleared their cookies. I have restarted our router. However, they are still able to access the wi-fi even though all the devices have been paused. I read via the forum that there have been issues with the pause feature. How can I get help with this issue?

Official Employee

Re: Pause Wi-Fi

carazc, please send me a private message with your service address and ZIP as well as 1 or 2 MAC addresses for devices you are trying to pause. Once I get this information, we can get started on investigating the issue. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Pause Wi-Fi

I have sent a PM and am awaiting your reply
Discussion stats
  • 2 replies
  • 248 views
  • 0 kudos
  • 2 in conversation