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Pace PX022ANM & PX013ANM not showing in app or online

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I just upgraded my modem/router for the xFi service and all is well.  However, the TV box in my living room, a Pace PX022ANM and the DVR in my office (Pace PX013ANM) do not show up on the list of devices (active or inactive) on the mobile app or website or on the TV app (accessed on the TV).  The Tivo cable card does not show up anywhere either.  All other TV boxes (Pace PXD01ANIs) do show up just fine.  Refreshing doesn't change anything.  Is this known?