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Not finding any devices

New Poster

Not finding any devices

Please help. Just downloaded xFi app. Can create profiles but no devices are being found. It has been an hour or more of saying it is loading devices.
Service Expert

Re: Not finding any devices


@J_bobblett wrote:
Please help. Just downloaded xFi app. Can create profiles but no devices are being found. It has been an hour or more of saying it is loading devices.

What happens when you log into the website?

https://internet.xfinity.com/




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New Poster

Re: Not finding any devices

It says and does the same thing. We are loading new devices this may take a few minutes. Hours later, still the same.
Official Employee

Re: Not finding any devices

Hi J_bobblett, 

 

Are you still having issues with the xFi app finding your devices? 


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New Poster

Re: Not finding any devices

Yes. I am still having issues with the app. It is not finding any devices.
Official Employee

Re: Not finding any devices

I located your account by using the email address you have registered with the Forums and completed some troubleshooting on my end just now. Can you please let me know if there have been any changes yet?

 

If not, I will need to reach out to the Advanced Techs. 


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New Poster

Re: Not finding any devices

Thank you! It found our devices. Now I just have to figure out whose is whose. Is there any easy way do do that when we all have apple?
Official Employee

Re: Not finding any devices

Glad that worked. Try the following steps for me.

  1. On the list of connected devices, click on a device, 
  2. Scroll down to device details,
  3. Confirm the "Hostname",  

The hostname should display the name of the Apple devices that are connected to the network.

 

Check out this link to find out more about Personalizing and Controlling Your Home Network with Xfinity xFi. Let me know if this helps.  

 

 


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