Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,733

members

1,404

online

36,115

topics

Top

New modem router

New Poster

New modem router

With the old modem router, I could select 2.4 or 5 with 5 being faster.  The new one only seems to have one channel, even though the box says it has 2.4 and 5.  

Am I doing something wrong? 

Service Expert

Re: New modem router

It sounds like you have one SSID assigned to both bands.  You can change them.

https://www.xfinity.com/support/articles/wifi-change-admin-tool




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 426 views
  • 0 kudos
  • 2 in conversation