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Modem Restart Unavailable, looks like you're using an unsupported device

New Poster

Modem Restart Unavailable, looks like you're using an unsupported device

When I click on the modem restart link in the xfinity app, and click restart I get "Modem Restart Unavailable, looks like you're using an unsupported device". How can I get this fixed?

New Poster

Re: Modem Restart Unavailable, looks like you're using an unsupported device

also having the same issue. comcast doesnt know and they want to send out a tech. its stupid.

New Poster

Re: Modem Restart Unavailable, looks like you're using an unsupported device

I'm having the same issue, and it started yesterday.

Official Employee

Re: Modem Restart Unavailable, looks like you're using an unsupported device

Hi All, Please send me your full name and phone number associated with your account via private message so I can look into this modem restart error.

 

KenF




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