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Just installed xFi gateway but xFi app won’t work.

New Poster

Just installed xFi gateway but xFi app won’t work.

Need help getting my xFi app to work. I installed gateway and have internet working awesomely. Just the app not loading my account. Says I need to upgrade. Thanks.
Service Expert

Re: Just installed xFi gateway but xFi app won’t work.

I have escallated your issue; there are others who have had the same issue.




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Official Employee

Re: Just installed xFi gateway but xFi app won’t work.

Hi Barryinctown, 

 

Sorry for the delayed response. I can help get this resolved. In order to do so, can you please verify the following in a private message? 

 

  • The first and last name of the primary account holder
  • The full account number or phone number associated with your services

To send a private message click on my name "ComcastChe", then click private message me.


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