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I can't see any connected devices

Regular Visitor

I can't see any connected devices

I'm trying to hook up my devices to the app. I just got gigabit service. It says no connected devices. But if I go into the gateway page it shows all my devices.
Service Expert

Re: I can't see any connected devices

Is that with the xFi app or the xFi web site?




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Regular Visitor

Re: I can't see any connected devices

I tried both. 

Official Employee

Re: I can't see any connected devices

Pipe2424, have you tried uninstalling and reinstalling the app? Have you the rebooting your modem? Are you using an XB6? 

 

KenF


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Regular Visitor

Re: I can't see any connected devices

Yes. Tried all the above. 

Official Employee

Re: I can't see any connected devices

OK. Have you tried performing a factory reset?


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