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I recently switched from bridge mode back to the standard mode since my internet has been going out a lot in bridge mode. Now that I switched back, the xFi app is acting like im still in bridge mode. Also, Is the terrible connection and disconects with the Ariss TG3482g happening to a lot of people? It seems like my internet is not working very well in bridge or router mode.
jp1061, there are area issues that are causing signal leakage and noise feeding the line running into your home. Please send me a private message with your full name and address so we can schedule a tech to come out.
jp1061, I have scheduled a tech as we discussed via private message to check out the issue in your area and around your home. I'll check in once the appointment completes.
OK. I've gone into your modem settings and have verified that bridge mode has been disabled. Have you tried un-installing and re-installing the app?
OK. I'm going to reach out to our xFi team to get some insight. Can you provide your best contact number just in case they have additional questions?
Thanks for the private message, jp1061. I've reached out to our xFi team. I'll let you know when I have an update.
Having same issue. XFi app says router is in Bridge Mode, but is isn’t. Did you find a solution?
Hi Cgraf1, if you are still receiving this message when logging into xFi, please try clearing your cache and cookies. If this does not work for you, you can send me a Private Message with your service address & ZIP and I'd be more than happy to look into it.
From my experience, all you can do is wait and hope that it was escalated to the correct people. I had talked to a bunch of people including a few phone calls and mine was not fixed until it was escalated to the engineers and that took about a week. Hopefully yours is fixed soon. While my app has been fixed, i still seem to be experiencing problems with the Internet randomly going out but i am tired of talking to customer support and not getting any solid answers so i just gave up.
Hi LC81, are you still receiving the Bridge Mode message when logging into xFi? From my side, it looks like this has been resolved, but please let me know if you experience otherwise and I will follow up on it.
Hi Kylie1984, are you still experiencing this Bridge Mode message when accessing xFi?
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