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Experiencing Same Problem as Many - Upgraded Gateway But Being Told I Still Need to Upgrade

Frequent Visitor

Experiencing Same Problem as Many - Upgraded Gateway But Being Told I Still Need to Upgrade

I upgraded my gateway equipment in order to take advantage of the xFi features, but I'm experiencing the same problem as others here are reporting:

 

I installed the gateway, but when I try to go in to xFi through my account, I'm being told I have to upgrade my equipment...which I've already done.

 

The new "upgraded" gateway I received is a Technicolor model DPC3941T (with DOCSIS 3.0 and DS/US 24x4), and it is otherwise functioning properly.

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Service Expert

Re: Experiencing Same Problem as Many - Upgraded Gateway But Being Told I Still Need to Upgrade

Did you activate it?

https://www.xfinity.com/support/internet/activate-xfi-gateway-app/




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I am an XFINITY Forum Expert and I am here to help.
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Frequent Visitor

Re: Experiencing Same Problem as Many - Upgraded Gateway But Being Told I Still Need to Upgrade

Yes, that’s not the problem.
Frequent Visitor

Re: Experiencing Same Problem as Many - Upgraded Gateway But Being Told I Still Need to Upgrade

Problem seems to have resolved itself; it appears that activation takes 24 hours.

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