Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,230

members

1,430

online

36,027

topics

Top

Data usage meter website not updating after 2 days or more...

ANSWERED
Regular Contributor

Data usage meter website not updating after 2 days or more...

Data usage meter website not updating after 2 days or more it used to be almost instant.  It is staying the same usage it was a few days ago.   Yes,  I watched movies,  shows and download files.    I have roku express+ (SD).   Plus,  I have a desktop computer. 

 

Any ideas why its not recording the data usage or not showing the data usage? 

Accepted Solution

Re: Data usage meter website not updating after 2 days or more...

I think comcast may have turned off the data monitoring,  so they could do some repairs.   I see it working again now.   There is a lot of people with data usage that was extremely high even for their household.  I even had that a couple of months ago but was fixed.

View answer in context
Gold Problem Solver

Re: Data usage meter website not updating after 2 days or more...

Regular Contributor

Re: Data usage meter website not updating after 2 days or more...

I think comcast may have turned off the data monitoring,  so they could do some repairs.   I see it working again now.   There is a lot of people with data usage that was extremely high even for their household.  I even had that a couple of months ago but was fixed.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 527 views
  • 2 kudos
  • 2 in conversation