I am so frustrated. I called to find out why we over our data usage for the month and it took four useless conversations so that I had to ask for a supervisor who told me to use xFi to monitor connecting devices. But I had already been told to change my passwords. So now I can't see what devices could have been connecting in the past few hours since they no longer have access with the password change.
Thanks. I know that. I wasn't clear. I wish they had told me about xFi, before I changed passwords so I could have looked at which devices were connecting over the past 24 hours and using so much data. Poor customer service because I had to ask for a supervisor to get help, after speaking to four people who couldn't help me with a solution.
You can check the data usage by each windows 10 computer yourself and find out if any specific computer and program on your network are using a lot of data. Here is a primer on how to do that:
I checked several of the computers on my home network and was able to identify several computers that appear to be using a ton of data. if you can do the same, you MAY be able to make changes on those specific computers and resolve the problem.