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Data overusage

New Poster

Data overusage

I am so frustrated. I called to find out why we over our data usage for the month and it took four useless conversations so that I had to ask for a supervisor who told me to use xFi to monitor connecting devices. But I had already been told to change my passwords. So now I can't see what devices could have been connecting in the past few hours since they no longer have access with the password change. 

Expert

Re: Data overusage

Those devices will have to be changed to use the new password.

New Poster

Re: Data overusage

Thanks. I know that. I wasn't clear. I wish they had told me about xFi, before I changed passwords so I could have looked at which devices were connecting over the past 24 hours and using so much data. Poor customer service because I had to ask for a supervisor to get help, after speaking to four people who couldn't help me with a solution. 

Highlighted
Official Employee

Re: Data overusage

Good Afternoon, how is your data usage looking now? If you're still seeing it as very high, I can assist you. Please send me a private message with your full name and account number by clicking on my name and then "private message me" and we can get started. 

Contributor

Re: Data overusage

You can check the data usage by each windows 10 computer yourself and find out if any specific computer and program on your network are using a lot of data.  Here is a primer on how to do that: 

https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices

I checked several of the computers on my home network and was able to identify several computers that appear to be using a ton of data.  if you can do the same, you MAY be able to make changes on those specific computers and resolve the problem.