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Connecting iPhone, iPad to Xfi

Frequent Visitor

Connecting iPhone, iPad to Xfi

For some reason I cannot connect my phone, tablet to Xfi.  Each time I try I get a message "Let's try that Again", unable to load my settings.  I have called numerous times about the issue. I have tried all the suggestions and they have all failed.  One agent told me that Xfi was down and should be up.  Still nothing.  Is Xfi still down??  Please help.  I swapped my modem for an Xfi capable modem.

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Problem Solver

Re: Connecting iPhone, iPad to Xfi

What happens when you go to :

Settings | WiFi

on your iOS device and connect to your wireless network from there?

Or do you mean that you don't have access to xFi from your iOS device?


<<<< "Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman >>>>
Frequent Visitor

Re: Connecting iPhone, iPad to Xfi

Hello, sorry for the confusion.  I am having trouble connecting my iPhone/Pad to Xfi.  I am able connect to the wifi.  

 

Thanks,

 

Henry

Problem Solver

Re: Connecting iPhone, iPad to Xfi

Are you using the app?
Can you connect on a PC or Mac?
How long has it been since you upgraded? (It took a couple of days for xFi to work for me)


<<<< "Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman >>>>
Frequent Visitor

Re: Connecting iPhone, iPad to Xfi

Yes, I am using the app. I have yet to be connected to Xfi using the app.  Yes, I can access Xfi from my laptop and Mac.  I upgraded about one week ago.  Quite a mystery.

Service Expert

Re: Connecting iPhone, iPad to Xfi

What are you seeing on your devices connection attempts?




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Frequent Visitor

Re: Connecting iPhone, iPad to Xfi

On every attempt to login to login to Xfi I get a message saying “Let’s Try That Again”. Unable to load settings.  I am able to login by desk top or laptop 

Service Expert

Re: Connecting iPhone, iPad to Xfi

Are you using the same credentials you use to log in with a PC?




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Frequent Visitor

Re: Connecting iPhone, iPad to Xfi

Yes

Service Expert

Re: Connecting iPhone, iPad to Xfi


@HenryL1 wrote:

Yes


Than try calling 1800comcast.




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I am not a Comcast employee. I am a paying customer just like you!
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Frequent Visitor

Re: Connecting iPhone, iPad to Xfi

Thanks for your help

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