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Computers are paused, when i did not pause them in XFINITY xFi

New Poster

Computers are paused, when i did not pause them in XFINITY xFi

I have some computers that will not connect to the internet and they show your deivce has been paused. Well thats great and all but if i login to https://internet.xfinity.com/ it shows that all devices are connected and "UNPAUSED"....any help would be great, this just started out of no where and now i cant seem to fix it.

Official Employee

Re: Computers are paused, when i did not pause them in XFINITY xFi


wrote:

I have some computers that will not connect to the internet and they show your deivce has been paused. Well thats great and all but if i login to https://internet.xfinity.com/ it shows that all devices are connected and "UNPAUSED"....any help would be great, this just started out of no where and now i cant seem to fix it.


I can look into this for you, please send me a private message with the MAC addresses for these computers. You can get the MAC address from xFI by selecting the device and then viewing Device Details. 

Thanks!


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New Poster

Re: Computers are paused, when i did not pause them in XFINITY xFi

I have several iphones that are paused, when they show they are connected.  We cannot connect at all to the wifi on these iphones.  Several other iphones in our house have no problem connecting.

Service Expert

Re: Computers are paused, when i did not pause them in XFINITY xFi


@mgarren101 wrote:

I have several iphones that are paused, when they show they are connected.  We cannot connect at all to the wifi on these iphones.  Several other iphones in our house have no problem connecting.


Did you try the "forget" option?




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