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Bedtime mode works only sporadically and so is pausing a device

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Bedtime mode works only sporadically and so is pausing a device

I rely on the bedtime mode and sometimes on pausing a device to keep my kids under control but the technology is obviously sub-mediocre. I have set up time windows for both work days and weekends but the restrictions work only sporadically and so if pausing a device. I can pause a device for ever and it will still work...It is exasperating to see how something that should be so easy to set it and forget it is actually so bungled up...And yes, I have power cycled the router (many times!) and also forgetting and reacquiring the devices...I am at a loss here and could use any advice...

Accepted Solution

Re: Bedtime mode works only sporadically and so is pausing a device

Lucian1965, glad to hear you can see all of your devices on xFi again. Post again if you need further assistance. 

 

KenF

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Official Employee

Re: Bedtime mode works only sporadically and so is pausing a device

 

Lucian1965, let's check out your issues surrounding the rules you've established in xFi. Please send me a private message with your full name and phone number so I can check out your account and help troubleshoot. 

 

KenF


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Official Employee

Re: Bedtime mode works only sporadically and so is pausing a device

Lucian1965, glad to hear you can see all of your devices on xFi again. Post again if you need further assistance. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
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Mark a Best Answer!solution Icon

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