Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,330

members

1,644

online

36,404

topics

Top

App

New Poster

App

When when I try to pause something does it show paused but still have internet connection? Also items will be connected but show in the list as not connected.
Service Expert

Re: App

I found this:

https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi

"Pausing Devices

Pausing a device blocks it from accessing the Internet when connected to your home network. In-progress activity might not stop immediately. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused.

To pause an individual device simply select the device and then select Pause Device. You can either pause the device for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause the device.

When attempting to access the Internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Internet.

Note: If you've previously set up a device block from your Gateway's Admin Tool (http://10.0.0.1), you should see the device listed with a pause icon in xFi indicating WiFi access over your home network is already paused. Once you Pause/Unpause a device or access Bedtime Mode or Port Forwarding through xFi, you will no longer be able to access similar features (block, scheduled block or port forwarding) through the Gateway's Admin Tool (http://10.0.0.1)."




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 111 views
  • 0 kudos
  • 2 in conversation