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App never gets past Testing Connection

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New Poster

App never gets past Testing Connection

Just upgraded my modem with the xfinity xFi app, everything working fine except for the inability to access the modem from the xfinity xFi app post upgrade...just sits on Testing Connection from iPhone, Chrome, Edge and IE.

 

I have tried restarting the modem multiple times, connecting to 2.4 vs 5. Thinking about resetting modem to factory settings and starting over but that would be a pain.

 

Any thoughts?

Accepted Solution

Re: App never gets past Testing Connection

It just came up...apparently it just takes awhile to sync.

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New Poster

Re: App never gets past Testing Connection

It just came up...apparently it just takes awhile to sync.

Official Employee

Re: App never gets past Testing Connection

Hello mojo4044. Glad to hear this finally starting working for you. There definitely is a syncing period where is won't work until the devices and our systems sync. 

 

Please let us know if there is anything further we can do for you. 


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