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I'd like to offer some feedback: I really dislike the way that the log-in reminder on the xfinity.comcast.net main page is phrased: "Uh-oh, you're not signed in." I'm guessing that this is meant to be sort of casual and friendly, but it comes across as slightly chiding (uh-oh = you've done something wrong!) as well as an observation that really doesn't need to be made. (Of COURSE I'm not logged in yet . . . that's why I'm on the MAIN PAGE. To LOG IN.)
I don't know who thought this would be a good customer experience, but it is not. Instead of adopting the tone of a slightly superior Captain Obvious, why not just simply invite me to log into my account? I'd rather see a simple "Please log into your account here" than "Uh-oh, you're not signed in."
Instead of adopting the tone of a slightly superior Captain
That's what I think of it.
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Here are some equivalents:
It's just silly for Comcast to begin its interaction with online customers with "Uh-oh, you're not logged in" rather than something along the lines of "Welcome! To access all the wonderful features of our website, please log in here." Giving customers the "uh-oh" response makes sense if we've tried to access something we have to log in to access. But to chide us before we've made a mistake? It makes me think that whoever is approving the content on Comcast's website has a lot to learn about customer relations.
10-31-2012 05:18 PM
Please remove this condescending prompt from your home page. I don't need to be reminded every time I go to the xfinity home page: "Uh-oh, you're not signed in."
Spare us please.
11-08-2012 08:45 PM
Why this extra step? .. The original 'start' page was uncluttered and sufficiently organized without this extra 'junk' being added to it.
11-08-2012 09:32 PM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
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