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forums and catergories webpage

Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 1 of 7 (909 Views)

forums and catergories webpage

Hello,

Just wondering who had the idea or removing the tabs (shop,support,my account etc) on the forum comcast com and various categories page. Just my opinion another bad idea.

6 REPLIES
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 15,646
Message 2 of 7 (906 Views)

Re: forums and catergories webpage

Earlier today I noticed that was gone. In the past it has disappeared for a while but usually showed up again after a couple of hours.

 

The one I used the most was My Account. I also used the Connect tab every once in while for questions about Xfinity Connect and I had to look at XC to find the answer. 

 

Comcast isn't known for making things user-friendly. If the black bar stays gone they will have proven that again.

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 2,462
Message 3 of 7 (897 Views)

Re: forums and catergories webpage

Yeah, it was handy to have all the links at the top,,,Smiley Sad

Highlighted
Posted by
Problem Solver

Member Since: ‎03-11-2004
Posts: 4,199
Message 4 of 7 (886 Views)

Re: forums and categories webpage

Well, today is Friday, have to clear the desks for new and innovative changes to be implemented on Monday..  Smiley Wink

 

I have noticed that on the page for customer,comcast,com,secure,my services, when selecting the manage equipment button, all of my equipment is unavailable.

 

Previously that tab did show that there was some sort of technical difficulties within our area, and moving around here within the forums and my services, has been real sllllllllllooooooooooowwwww.

 

Just observations here in Central Massachusetts..  Smiley Wink   Have a good weekend..  Smiley Happy

 

ciao, bj

Posted by
Official Employee

Member Since: ‎06-29-2011
Posts: 579
Message 5 of 7 (776 Views)

Re: forums and categories webpage

We're aware of the issue and are working to have the header restored.

 

Eric

Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 10,765
Message 6 of 7 (744 Views)

Re: forums and categories webpage

And this morning, for me anyway (in central PA), they're (it's?) back.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 7 of 7 (740 Views)

Re: forums and categories webpage

Hi all,

 

It has been added back and this issue is now resolved.

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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