Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,384,524

members

56

online now

1,615,234

discussions

Xfinity videos continually scroll and won't stop

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-27-2013
Posts: 1
Message 1 of 2 (789 Views)

Xfinity videos continually scroll and won't stop

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video

1 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 2 of 2 (760 Views)

Re: Xfinity videos continually scroll and won't stop


jillfharris wrote:

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video


Delete your cookies, cache, and history and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

-->