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Xfinity.com homepage says I'm not signed in, but I am

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 1 of 13 (957 Views)

Xfinity.com homepage says I'm not signed in, but I am

Yesterday I spoke w/ 2 Comcast techs& explained that I have a black box in the upper left-hand corner of the homepage which says, "uh-oh you are not signed in". Inside the box is a "sign-in" box, but when I click on the box, nothing happens. We did all kinds of troubleshooting yesterday. One tech said it would take 24r hrs for my settings to come back and the 2nd comcast assistant said that "it was a known issue and Comcast was working on it".  Today same screen; no change. Cleared everything in content, cache, etc. rebooted, did all that.  Anyone have any suggestions?

12 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 2 of 13 (942 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am


repenta wrote:

Yesterday I spoke w/ 2 Comcast techs& explained that I have a black box in the upper left-hand corner of the homepage which says, "uh-oh you are not signed in". Inside the box is a "sign-in" box, but when I click on the box, nothing happens. We did all kinds of troubleshooting yesterday. One tech said it would take 24r hrs for my settings to come back and the 2nd comcast assistant said that "it was a known issue and Comcast was working on it".  Today same screen; no change. Cleared everything in content, cache, etc. rebooted, did all that.  Anyone have any suggestions?


What happens when you click the sign-in link on the top-right hand corner of the homepage? It will say My Profile/Register/Sign In, click sign in.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 3 of 13 (924 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

Thanks for your response Joe. When I click the signin in the upper right, nothing happens. It goes back to the homepage.  Also on this new homepage is large welcome to Xfinity and options to choose. The black box, however, blocks my weather in the upper left.  Thank you

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 4 of 13 (915 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am


repenta wrote:

Thanks for your response Joe. When I click the signin in the upper right, nothing happens. It goes back to the homepage.  Also on this new homepage is large welcome to Xfinity and options to choose. The black box, however, blocks my weather in the upper left.  Thank you


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 5 of 13 (912 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

I will do that now, but I wanted to let you know that my husband's Xfinity homepage on this same PC works fine. 

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 6 of 13 (910 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

Just downloaded Mozilla Firefox and the Xfinity homepage is looking good. I can sign in and there is no more "uh-oh" black box. I didn't import anything, so if I want to stay w/ IE9, what can we do to fix the glitch?  Thank you Joe.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 7 of 13 (906 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am


repenta wrote:

Just downloaded Mozilla Firefox and the Xfinity homepage is looking good. I can sign in and there is no more "uh-oh" black box. I didn't import anything, so if I want to stay w/ IE9, what can we do to fix the glitch?  Thank you Joe.


As you know, there is something in IE9 that is conflicting with the page. Try uninstalling IE9 from your computer and then download and install it again. Hopefully, this clean install will clear any corrupt files that were in the last IE9 you had.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 8 of 13 (901 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

Thank you Joe. I will have someone help me over the weekend so that I don't lose any files, settings, etc. I'll be in touch. Thank you for your suggestions

Posted by
Regular Visitor
Member Since: ‎09-19-2007
Posts: 6
Message 9 of 13 (877 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

We uninstalled and reinstalled IE9; signin issue still exists.

Posted by
Edited on
‎10-18-2012 06:48 PM

Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-25-2012
Posts: 14
Message 10 of 13 (744 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

[ Edited ]

Hi ComcastJoe,

 

I'm a consultant and have been helping them with their issue to no avail.

 

I had fixed this once before for her by creating a fresh profile on the PC, verifying it worked and then copying all the data from old to new profile.  This worked for over a year until it happened again.  We did this again earlier in the week and it worked for a few hours and then started having this issue again.

 

At first I figured just using IE's reset  and delete personal settings would fix this but it doesn't a fresh profile seems to be the only thing that has worked.

 

Any other suggestions?  repenta likes Internet Explorer and would prefer not to have to use Chrome or Firefox just to fix a Comcast website incompatiblity.  My only suggestion to her is going to be to switch to Hotmail, Gmail or Yahoo mail where I'm sure there will be less problems.

 

Thanks

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 11 of 13 (571 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

Hi all,

 

Is anyone still experiencing this issue? Either way, please let me know so I can further investigate.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-25-2012
Posts: 14
Message 12 of 13 (568 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am

Yes, repenta is still experiencing this.  Anything you can do is appreciated.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,907
Message 13 of 13 (565 Views)

Re: Xfinity.com homepage says I'm not signed in, but I am


repenta wrote:

We uninstalled and reinstalled IE9; signin issue still exists.


Try turning off all ad blocking plug-ins and add-ons you may have installed IE9 and then try signing in again.

 

Also, check you trusted zones and make sure that you are allowing xfinity.com as an exception.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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