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Posted by
New Visitor
Member Since: ‎01-25-2013
Posts: 2

Why is the website so cluttered????

I can not believe it took me almost 20 minutes to FIND the page that contains my billing information . Your website is so clutter with 'buy me' junk that I can't find my way to the billing page.I usually google comcast, I go straight to a CLEAN website, click billing and there I am.  Now I feel like I'm enduring a cheating telemarketing company.  Whomever came up with this new 'idea' should be fired.   If you all don't want my money, that's fine, I'll save it.  How about cleaning up that webpage and make it a bit earsier to pay my bill?????  

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,136

Re: Why is the website so cluttered????

The quickest way to get to Billing is to click on MY ACCOUNT or ACCOUNT at the top of a page.

That will direct you into Customer Central.


Customer Central.JPG


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Posted by
Recognized Contributor
Member Since: ‎06-05-2007
Posts: 274

Re: Why is the website so cluttered????

I have my bill automatically paid by having it deducted from my checking account.  That way I avoid the hassle of dealing with viewing my bill to pay it.  Even with that it still is a good idea to check your account monthly to detect any errors. Assuming the tabs in the black line on the home page are in working order, I use them to navigate a lot faster through their maze.  Also, the bottom line here is profit.  They make tons of money selling advertising. Most free websites have a lot of advertising to generate money to support their free service.

Posted by
Member Since: ‎01-26-2007
Posts: 8

Re: Why is the website so cluttered????

I bookmarked the bill paments page myself to avoid all the unwanted and unneeded clutter. The website has a very few useful links, but most of the page is garbage: bogus links, celebrity gossip, misleading ads, and oointless distractions. I normally ignore 98% of what I see on it.