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  • The Community would like to Welcome you!

Member Since: ‎03-05-2013
Posts: 1

Re: http://xfinity.comcast.net/ .......... Home Page News

the icon for me to get into the internet is gone. I cannot open the webpage to get my email etc. can you help me?

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,620

Re: http://xfinity.comcast.net/ .......... Home Page News

What operating system?  Have you looked at your Program list?


  1. Click Start, and then locate the Internet Explorer icon on the Start menu. If you do not see the Internet Explorer icon on the Start menu, look in the Programs or the All Programs folders on the Start menu.

    Note If you cannot locate the Internet Explorer icon on the Start menu, follow these alternative steps or, if you are not using Windows 7, use Method 2.
  2. Right-click and drag the Internet Explorer icon from the Start menu to your desktop, and then click Create Shortcuts Here, or click Copy Here.

A shortcut to Internet Explorer is created on your desktop. You can double-click this icon to open your home page in Internet Explorer.

Next steps

  • To verify that you fixed the problem, look for the Internet Explorer icon on your desktop. If the icon does not appear, either restart your computer, or right-click a blank area on the desktop and then click Refresh. If the icon still does not appear on the desktop, there are a few other things to check.
  • If the problem is not resolved, you can also contact support.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.