Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎12-19-2012
Posts: 3

Home page videos

On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?

Posted by
Official Employee
  • Comcast Approved! We are here to Help.
Member Since: ‎08-11-2011
Posts: 6,907

Re: Home page videos


Mark781 wrote:

On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?


Which specific video are you trying to watch from the homepage?

 

What operating system and web browser are you using? I ask because I cannot duplicate on my Mac using Google Chrome.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
New Visitor
Member Since: ‎12-19-2012
Posts: 3

Re: Home page videos

I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks

Posted by
Official Employee
  • Comcast Approved! We are here to Help.
Member Since: ‎08-11-2011
Posts: 6,907

Re: Home page videos


Mark781 wrote:

I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks


Try deleting your cookies and cache and then try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe