Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,380,064

members

85

online now

1,611,254

discussions

Chat not working

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-31-2013
Posts: 1
Message 1 of 5 (680 Views)

Chat not working

When I go to chat with an agent, I put it the general question, put in my name, my address, my zip code, my phone number, than click on "Chat with an Agent" but it just refreshes the page. It doesn't bring me to a chat window to speak with someone. It has done this over and over and over. Also, if I click on one of the options of FAQ answers (like changing service), it brings me to a new page that says you can chat with an agent. When I click on that link, it just brings me back to the page where you can start a chat with an agent, but when I put in my info, it just refreshes again. It is an endless loop. Anyone else having this problem, or someone who can help? Thanks.

4 REPLIES
Posted by
Regular Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • On your way! Congrats on Posting 10 topics!

Member Since: ‎01-07-2013
Posts: 80
Message 2 of 5 (661 Views)

Re: Chat not working

Yep. I am having the same problem. It seems to be down.



Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-31-2013
Posts: 1
Message 3 of 5 (651 Views)

Re: Chat not working

Same here - have been trying for over an hour.

Posted by
Regular Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • On your way! Congrats on Posting 10 topics!

Member Since: ‎01-07-2013
Posts: 80
Message 4 of 5 (640 Views)

Re: Chat not working

It seems to be back up now...at least I'm waiting for a analyst.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 5 of 5 (631 Views)

Re: Chat not working

why dont you post your question here I am sure the answer will be better Smiley Happy

-->