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Posted by
Visitor
  • The Community would like to Welcome you!



Member Since: ‎09-01-2008
Posts: 1

Capital One Rollover Ad Blocking Search

[ Edited ]

YOUR CAPITAL ONE BANNER  ADD BLOCKS MY SEARCHES CHOOSEING ANOTHER HOMEPAGE

Posted by
Official Employee



Member Since: ‎08-11-2011
Posts: 6,907

Re: ADD INTERFERENCE


mjgrubb3 wrote:

YOUR CAPITAL ONE BANNER  ADD BLOCKS MY SEARCHES CHOOSEING ANOTHER HOMEPAGE


Is the ad expanded when trying to use the search bar?

 

Can you please provide a screenshot if possible.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Visitor
Member Since: ‎07-17-2010
Posts: 9

Ads blocking Google search suggestions

When I do a search with Google on the Comcast home page the ad for Capital one blocks most drop down suggestions by Google. Why does Comcast over do the ads??? Please back off with the greed. Can anyone tell me how to correct this a problem?

Posted by
Email Expert



Member Since: ‎05-21-2006
Posts: 29,369

Re: Ads blocking Google search suggestions

If you click on this link> http://xfinity.comcast.net/adinformation/

You can block many ads.  If you use Firefox as your browser, you can download and install Ad Blocker Plus Add-On which blocks ads.

 

CC



Need Email Help? Please post the following information in your post.
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Posted by
Visitor
  • The Community would like to Welcome you!



Member Since: ‎02-18-2009
Posts: 1

Roll over add-Capital One

The Roll over ad/banner for Capital One run directly through the drop down menu when I do a search.  This is very frustrating .  Please consider removing this add.  If I'm interested in a product I am perfectly capable of searching for it when I choose to. I don't need the banner to try and convince me of anything and will mostly likely not choose the company because it's advertising is so annoying.

Thanks

 

Posted by
Official Employee



Member Since: ‎08-11-2011
Posts: 6,907

Re: Ads blocking Google search suggestions

Hi all,

 

We were able to duplicate this issue.

 

Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Visitor
  • The Community would like to Welcome you!



Member Since: ‎12-05-2012
Posts: 2

ROLLOVER ADS

REMOVE ANY AND ALL ROLLOVER ADS THAT BLOCK WHEN I NEED TO PERFORM A SEARCH - THIS IS SO ANNOYING!

Posted by
Silver Problem Solver



Member Since: ‎06-17-2008
Posts: 13,999

Re: ROLLOVER ADS

this is a user to user forum so comcast is not getting what you posted.  If you don't like the ads why do you visit the web page?  you have many other options for a homepage or an email page. 

Posted by
Email Expert



Member Since: ‎05-21-2006
Posts: 29,369

Re: ROLLOVER ADS

maxmax

 

Most homepags do have ads, no matter which one you choose to use.

 


See this post made by ComcastJoe in this Thread too:

 

http://forums.comcast.com/t5/Xfinity-com-Website/Capital-One-Rollover-Ad-Blocking-Search/m-p/1495281...

 

You can opt out of viewing some ads by clicking on this link:

http://xfinity.comcast.net/adinformation/

 

If you use Firefox as your browser, you can block ads too, by installing the

Ad Blocker Plus Add -On.

 

https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Official Employee



Member Since: ‎06-29-2011
Posts: 573

Re: ROLLOVER ADS

maxmax, this was an issue only affecting Internet Explorer users and is being addressed so it doesn't happen again the next time we run an ad like the one that ran yesterday.

 

rog, Comcast does monitor these forums and ad feedback is directed to our Advertising teams.

 

Eric

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