Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎02-11-2013
Posts: 1

Cannot Watch ANYTHING on xfinity except the commercials

Whenever I pick ANYTHING to watch the screen give the rating of the show/movie then a 30 second clip of the commerical in its entirity but never plays the episode or movie. 

This is a reoccuring problem I have been experiencing for weeks. Why am I paying for something that doesnt work?

A quesiton I have asked myself several times and have yet to recieve an answer.

Posted by
Bronze Problem Solver
Member Since: ‎01-11-2013
Posts: 1,315

Re: Cannot Watch ANYTHING on xfinity except the commercials

Watch how? Is this on demand or using the channel changer (linear channels)

 

Have you set a parental control that restricts you to TV-G ?

 

 

Highlighted
Posted by
Official Employee
Member Since: ‎08-11-2011
Posts: 6,907

Re: Cannot Watch ANYTHING on xfinity except the commercials


marissapascual wrote:

Whenever I pick ANYTHING to watch the screen give the rating of the show/movie then a 30 second clip of the commerical in its entirity but never plays the episode or movie. 

This is a reoccuring problem I have been experiencing for weeks. Why am I paying for something that doesnt work?

A quesiton I have asked myself several times and have yet to recieve an answer.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support