Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,517,211

members

85

online now

1,717,991

discussions

Back to Top

XFINITY TV iPad App feedback

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-21-2009
Posts: 3
Message 101 of 177 (2,415 Views)

Re: XFINITY TV iPad App feedback

95610 - same..Broke, splash screen then back to the desktop - ipad2

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-21-2009
Posts: 3
Message 102 of 177 (2,409 Views)

Re: XFINITY TV iPad App feedback

lol  - IT WORKS NOW!!!

Posted by
Contributor

Member Since: ‎07-09-2009
Posts: 49
Message 103 of 177 (2,399 Views)

Re: XFINITY TV iPad App feedback

Still no working for me.
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-16-2010
Posts: 1
Message 104 of 177 (2,385 Views)

Re: XFINITY TV iPad App feedback

Mine still does not work...iPad 2...zip code 60445,IL
Posted by
Contributor

Member Since: ‎07-09-2009
Posts: 49
Message 105 of 177 (2,381 Views)

Re: XFINITY TV iPad App feedback

And the beat goes on.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 2
Message 106 of 177 (2,374 Views)

Re: XFINITY TV iPad App feedback

I can't find my remote so this really sucks
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 2
Message 107 of 177 (2,369 Views)

Re: XFINITY TV iPad App feedback

It's like 1984 - I have to get off my rear to surf
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 108 of 177 (2,361 Views)

Re: XFINITY TV iPad App feedback

I just reinstalled, and it is now working here (98008).



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 4
Message 109 of 177 (2,335 Views)

Re: XFINITY TV iPad App has begun crashing on startup

The Xfinity iPad App has worked very well indeed until today when it began crashing on startup. It manages to load and just as the screen gets ready to display the channel lineup it quits. 

 

Any ideas?

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎05-07-2011
Posts: 6
Message 110 of 177 (2,327 Views)

Re: XFINITY TV iPad App feedback

This reminds me a lot of when Earthlink failed so bad for us in Portland. They lied and waffled and we ended up settling for $1million after a class action.

 

Or maybe they're just gauging how much we will miss it. I miss it.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎05-07-2011
Posts: 6
Message 111 of 177 (2,319 Views)

Re: XFINITY TV iPad App feedback

okay, i'm the sucker. Deleted and reinstalled. No joy.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 1
Message 112 of 177 (2,295 Views)

Re: XFINITY TV iPad App feedback

Deleted reinstalled, updated everything, reinstalled for last 4 days, still nothing works. It crashes as soon as program starts.
Posted by
Contributor

Member Since: ‎07-09-2009
Posts: 49
Message 113 of 177 (2,281 Views)

Re: XFINITY TV iPad App feedback

It is finally working on my iPad 2, but not my iPhone 4 - Zip Code 94131
Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 114 of 177 (2,256 Views)

Re: XFINITY TV iPad App feedback

Still dead 94549
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 7
Message 115 of 177 (2,247 Views)

Re: XFINITY TV iPad App feedback

I switched to one of the Zips someone posted and I'm back in business. Doesn't solve channel control, but the OnDemand features work.

Here are the two I've tried based on the posts. If you have a working Zip please post. So far it looks like it's connected to the HD channels being in the 1000s.

 94131
98008

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 2
Message 116 of 177 (2,221 Views)

Re: XFINITY TV iPad App feedback

Same situation northshore Boston (01945).  No joy to date for old iPAD

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎12-02-2003
Posts: 11
Message 117 of 177 (2,215 Views)

Re: XFINITY TV iPad App feedback

Not working in Portland zip code 97202

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎04-14-2010
Posts: 2
Message 118 of 177 (2,201 Views)

iPad crashing

App not loading, each time I tap the app, it comes back to the icon in my iPad
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 1
Message 119 of 177 (2,192 Views)

Re: XFINITY TV iPad App feedback

Why is the app crashing every time we open it? We were using it for a couple of months with no problems. Now we can't even get it open. Please help!
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎04-14-2010
Posts: 2
Message 120 of 177 (2,186 Views)

Re: XFINITY TV iPad App feedback

Same here
Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 121 of 177 (2,180 Views)

Re: XFINITY TV iPad App feedback

It does seem related to the full digital channel list. In my zip, 94549, if I choose the basic channel set all is ok, if I choose what I really have- full digital, still fails. The big question is why do we have to do this diagnosis- 2 minutes of testing on whatever Comcast did would have found this proble. I agree that this is obviously not life and death, but it's a customer service disgrace, and is going to cost Comcast in word of mouth, not to mention some public hearings on rate requests.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 1
Message 122 of 177 (2,150 Views)

Re: XFINITY TV iPad App feedback

Same here in 98029. App crashes instantly. Major bummer!
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 7
Message 123 of 177 (2,092 Views)

Re: XFINITY TV iPad App feedback

Still dead in the Midwest - 46143. Strange thing here is that we've had 1000+ for a couple of months I think and I haven't had any problems until now. I'm guessing we won't see this fixed until Monday when the regular software developers are in. At least I hope they fix it by Monday. I've gotten used using the app instead of my remote and who among us hasn't remotely changed the channel to irritate their teen?

J
Highlighted
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎05-07-2011
Posts: 6
Message 124 of 177 (2,069 Views)

Re: XFINITY TV iPad App feedback

If it works okay on iPad 2, isn't that a clue?

 

Current downloadable version is dated from April something.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-05-2011
Posts: 3
Message 125 of 177 (2,063 Views)

Re: XFINITY TV iPad App feedback

Just reinstalled and same issue - crashes instantly once settings are made -- 98040

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 126 of 177 (2,041 Views)

Re: XFINITY TV iPad App feedback

Try entering 98008 for area. Mine is now working in Bellevue.



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 2
Message 127 of 177 (2,039 Views)

Re: XFINITY TV iPad App feedback

I just got 2 new iPads the tv app works fine on one of them and crashes on the other at the lineup screen. Tried reinstalling, resetting the iPad software. Nothing seems to help. I thought one of the iPads may be bad till I saw the posts on this site .
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 7
Message 128 of 177 (2,036 Views)

Re: XFINITY TV iPad App feedback

I've got both iPad 1 and 2. Same behavior on both. I've also completed a total rebuild on the iPad 2 fo an unrelated issue so I can't imagine having a cleaner system to run on. Most importantly it runs with non-1000+ channel guides. Only the app developers know what's going on, but I haven't seen any posts on the apple support sites about network handling for the iOS.

Yes this a pain, but I'm hoping I can give Comcast the benefit of the doubt. These forums are a rich source of info for developers and hopefully we'll see an update soon. Realistically I'll only hold my breath for so long.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 2
Message 129 of 177 (2,009 Views)

Re: XFINITY TV iPad App feedback

Update. On the second iPad I tried something I found on the iTunes app feedback for xfinity tv. We reloaded the app and used a different zip. 98008. The app came up fine and with the app running we went into settings, changed the zip back to ours and it now it works great. Very strange
Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 130 of 177 (1,981 Views)

Re: XFINITY TV iPad App feedback

The key sems to be the type of channel lineup - in my zip, 94549, the basic lineup (cable card) works fine, but the digital lineup fails. Once set, the crash is so quick that you can't change back without remove/reinstall. Clearly Comcast changed something in how the digital channel lineup is delivered that's crashing the app. Again, 3 minutes of testing the new method, whatever it is, would have found this. Comcast is perilously close to a Dilbert quote "Once I realized I hate our customers, everything became easy"
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 4
Message 131 of 177 (1,944 Views)

Re: XFINITY TV iPad App feedback

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 132 of 177 (1,935 Views)

Re: XFINITY TV iPad App feedback

 


DoctorD47 wrote:

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.


I would imagine the fact that it is working now is coincidental to their technique.   I didn't do any powering down, but eventually when I reinstalled the app for the nth time they had fixed whatever the problem was, probably a function of my channel lineup's relation to the app.  It's working for some, but not for others.

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 133 of 177 (1,913 Views)

Re: XFINITY TV iPad App feedback

Still broken 94549, digital channels. Delete/reboot/reload is Comcast's standard answer - worked for another problem months ago but bogus here.
Posted by
Contributor

Member Since: ‎07-09-2009
Posts: 49
Message 134 of 177 (1,885 Views)

Re: XFINITY TV iPad App feedback

I live in zip 94131 and my iPad 2 started working again earlier today. But my iPhone 4 still does not work, even after I followed the instructions above.
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 7
Message 135 of 177 (1,864 Views)

Re: XFINITY TV iPad App feedback

Just tried the suggested steps and still no luck with 46143. I'll keep holding out hope.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-09-2011
Posts: 1
Message 136 of 177 (1,860 Views)

Re: XFINITY TV iPad App feedback

Doesn't work here iPad2 4.3.3 zip code 60618
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-08-2011
Posts: 2
Message 137 of 177 (1,828 Views)

Re: XFINITY TV iPad App feedback

Followed the instructions.

No joy.  Same as before.

Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 138 of 177 (1,786 Views)

Re: XFINITY TV iPad App feedback

Just for grins, I've got a support chat session going on this - it's obvious that the rank and file support folks have no information.  I also used Comcasts "mail Rick" page to email this issue to Rick Gennaro, VP customer support - let's see if something happens.

 

Oh, and yet another remove/reboot/reload failed.  It works when I use the standard channel lineup for 94549, but not for the digital, which is, of course, what I have.

Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 139 of 177 (1,762 Views)

Re: XFINITY TV iPad App feedback

Fwiw, I pointed the support person on ,y chat session to this thread and s/he said they would "escalate". Also, android version is working, although it's portrait only, doesn't recognize when I move the phone to landscape.
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-15-2007
Posts: 3
Message 140 of 177 (1,729 Views)

Re: XFINITY TV iPad App feedback

Mine is up and running, sort of. (iPad1 98077).  The app no longer crashes, but when I get to Play Now it says "No Wi-Fi Connection" which is stupid since I clearly have a wifi connection in order to even get anything to show in the app. Hope they get all the weirdness sorted out soon.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-15-2007
Posts: 3
Message 141 of 177 (1,727 Views)

Re: XFINITY TV iPad App feedback

Weird, I totally shut down the iPad and now all works.

Posted by
Frequent Visitor

Member Since: ‎10-19-2007
Posts: 19
Message 142 of 177 (1,708 Views)

Re: XFINITY TV iPad App feedback

Well after the nth (n>10) reload, mine (94549, digital channels) now appears to be working - maybe somebody in Comcast finally actually fixed it.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 7
Message 143 of 177 (1,699 Views)

Re: XFINITY TV iPad App feedback

I sent an email to customer service too and received a quick reply. I don't know what they did, but 46143 is working now and with channels over 1000. I know everyone on this thread was getting tired, but I will offer a thanks to Comcast for addressing this. I think if this happens again the best thing they could do would be to have a rep post that they're aware and working on it.

J
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-06-2011
Posts: 3
Message 144 of 177 (1,686 Views)

Re: XFINITY TV iPad App feedback

Works! Zip 60625
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-17-2011
Posts: 1
Message 145 of 177 (1,570 Views)

Re: XFINITY TV iPad App feedback

The app is not crashing on my ipad2 but the watch on tv now button does not change the channel
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 146 of 177 (1,553 Views)

Re: XFINITY TV iPad App feedback

It works fine for me in zip 98008, both from the listings and by entering the channel number. What is your zip code?



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-07-2011
Posts: 4
Message 147 of 177 (1,534 Views)

Re: XFINITY TV iPad App feedback

Mine is 97267.

 

My app is working fine now but the fix is a hassle.

 

Go Ducks!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-07-2006
Posts: 2
Message 148 of 177 (1,520 Views)

Re: XFINITY TV iPad App feedback

Mine does not work. Zip code 95014.

Posted by
Edited on
‎05-18-2011 05:36 PM

Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-13-2009
Posts: 6
Message 149 of 177 (1,506 Views)

Re: XFINITY TV iPad App feedback

[ Edited ]

downloaded Version 1.5.1105102 today and now i'm unable to sign on and the channel listings are not loading.  Everything worked prior to installing the new version.  Anyone else having this problem?

I'm going to uninstall and reinstall to see if that fixes the problem.

 

This is happening on my iPhone

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-13-2009
Posts: 6
Message 150 of 177 (1,494 Views)

Re: XFINITY TV iPad App feedback

After uninstalling and reinstalling a number of times the app is now working.