I have never seen this message before when I used MY DVR MANAGER on my computer
Syncing in Process
DVR Manager is currently syncing with your DVR. Please allow up to 24 hours to complete
Early yesterday I got a message to check back later as a system error had occurred and it wanted to verify my channel lineup, even though I was logged in correctly and could see my username and location. The message also said a "system error had occurred".
Now I log in, get the little "loading" circle icon, and then the above message about syncing. Is this normal? Has anyone else seen it?
Thanks for any insight. I use the MY DVR MANAGER web page often.
I have inserted 2 screenshots files. The second is the DVR scheduled recordings on July 20, which showed up after the "system error" message earlier that day. You can see that although there are scheduled items, none of them is identified by name and only by channel and date/time. This is NOT normal.
The first file is this morning's (July 21st) message about the syncing. I have erased my username for privacy. The ZIP CODE/location is "auto" - whatever that means. I cannot get it to do anything to change it to my own zip code, and seem to be in a loop where I have to keep verifying the channel lineup (recommended). I followed all the steps, even trying to finalize my "profile" but even that does not seem to complete itself. I don't care about that anyway.
This all worked fine a few days ago I have not changed anything. I checked the DVR setup in the menu on the DCX3400 and everything seems in order including remote scheduling. I read through a lot of posts here and others have had this issue, had it solved or not. I do not want to watch TV on the computer and this new set of "set up" instructions seems to point to doing that. I do not know what could have changed to make this not work anymore.
Hope the details help the techs here to understand my issue. Thanks.
Just FYI...I had this same problem for the past two days and I finally used the tech support chat and they informed me that they are having outages in my area. I asked when they thought it would be back up and they said the issue would be resolved between 2 hours and 24 hours. Which I find hard to believe because I have had this issue going now for two days.
I followed the suggestion about fixing the "auto" which took a few attempts but seems to have finally accepted my zip code and the proper lineup. Now to see if it stays! However, the DVR page still shows SYNCING IN PROCESS
As for the outages - I am in SE Massachusetts. I did not see a location from Jamie......
I will keep checking here and also the DVR page at Xfinity.com and if nothing resolves by tomorrow afternoon I will try to contact tech support too. I just cannot imagine they cannot figure out how to fix this if is it just a software issue.
It is obvious that the site is recognizing me, the cable box is showing up with the name I gave it in the Settings area, and so it knows it should be going to the DVR (which is ALWAYS ON).
Will let you know if it fixes itself so others will know if they read the thread.
Yeah I am still getting the same too. I am from northern california so that doesn't make sense. I have the Iphone app and that is letting me record my shows okay so not sure what the deal is. If it doesn't come back up by tomorrow I am going to call the 800 customer support.
Just spoke with technical support. There was a nationwide outage and I was told our DVRs were going to have to be switched out. Luckily they scheduled someone for tomorrow morning or they said if I could not wait I could bring them in. Only problem I am pretty upset about is that all our current DVR recordings are going to have to be erased. I hope your situation gets fixed also, good luck.
That sounds ridiculous! My Motorola DVR is being recognized at the MY DVR web site at Comcast. If there is a lack of communication, that is something in programming and software, not a physical issue with the DVR. I would not allow a switch (losing all my recordings too) but would escalate this. Also, who says you will get the same model DVR (if you like it); if they are going to give you a new model that might be worth the switch to you, but I am happy with what I have. Tomorrow I will have some time to deal with tech support here, and if not fixed by then, I will call them. You might want to reconsider the switch and losing your recordings if you think about what they are telling you. If the DVR is recognized by the web site on the computer, then syncing is the issue, not the DVR itself. Keep me updated, ok? THANKS!
I remember reading in one of the other threads that the syncing issue may be an issue with the accounts, especially if a DVR has been swapped out and the replacement model may not be entered into the account yet.
So I took your advice and stood my ground. They sent a few messages to my dvr and everything came back fine so they think that is not the issue. So they gave me a phone number to the applications tech support and spoke with someone there. He basically sent some kind of recycling to my dvr to see if that worked. He said it might take about 6 hours to see results from the test. He also sent a ticket out to tech support and said if nothing works after 72 hours I should call them back. I can't believe I am having to spend so much time on such a stupid issue. I don't believe it has anything to do with my dvrs I think it is some kind of network issue.
Appreciate the input - but nothing has been swapped out here and on July 20 I had a listing of scheduled recordings (with no title info, but date and channel) as you can see in my image above. Then July 21, the syncing message. I think I may unplug the box when I have nothing scheduled to record, but it takes so darned long to repopulate I may have to wait a bit on that. Will pass on anything I find which worked or not.
Jamie - good for you! Let us know what happens. I expect they did the equivalent of unplugging the box which is what my next step will be - I will watch to see if it helped your problem. Keep us in the loop
Problem here too, Northern CA. Live Chatted with Comcast technical support and he said to leave my DVR on for 24 which sounded like he was writing the Chat from a script. I told him I doubt that was the problem since it has always worked before and of course after 24 hours, nothing synced. It's clear that this is a major problem and for some reason Comcast hasn't told the support staff so they just keep giving the same pat answers. I'll call tomorrow and tell them to put me on the list to get it fixed.
Having the same problem here in mid-Michigan. It always says:
"Syncing in Process
DVR Manager is currently syncing with your DVR. Please allow up to 24 hours to complete"
That was 38 hours ago. This has worked fine for months but suddenly stopped working in the last few days. My zipcode also was switched to "AUTO". When I choose "Update Location" under settings, it's greyed out with some code that says DAC: 159_
I tried to call customer support but "due to high call volume, my wait will exceed 10 minutes" and that was 20 minutes ago.
This is just frustrating that Comcast/Xfinity cannot communicate their outages more effectively.
Terrific, the answer was, "Your box is broken, you need it replaced" followed by, "We're having problems, it will be fixed soon" followed by, "Someone needs to reset your DVR" and finally, "We'll call you when this is fixed."
I live in the Sacramento,ca area and I am having the same problem,I called tech support today and the rep escalated it to a "national" website support dept and they had not even heard of the problem ! ?!?!?
I've been having the same exact problem for 3 days now. Last week it was all my programs were unknown. then that cleared up for a few days and now it's supposedly stuck syncing for 72 hours. it shouldn't take this long to clear up these problems!!!!
I called Comcast today and all they gave me was the bogus fix of doing a power off/on of my DVR. I told them No Way! it's a nationwide problem and it's their problem, so they better fix it. I liked the comment that the one software guy that knows everything went on vacation. Could be true!
I'm located in the San Francisco Bay Area - Tri Valley Region and I've got the same issue. I noticed it earlier this week. I powered down my DVR a couple of times in the interim to reset it and I still have the same syncing problem as described in the original post.
It looks like I can still set a recording on the DVR using my Android mobile phone. I just can't set it using my computer like I used to.
Contacted customer service via live chat. They claim they can fix the problem with DVR sycning by sending a signal to my DVR. They told me it would take approximatley 30 minutes and it should resolve the problem. Well, that solution did not resolve the problem. I'm still seeing on the dvr manager page that it is still syncing and will take approximately 24 hours. It's apparent they don't have clue as to what the problem is.
The syncing problem resolved. The live chat rep determined that the UDB data needed to be refreshed. Once this was done, in approximately 45-60 minutes I was able to use the dvr manager to schedule programs.
Working here in Massachusetts and others on the other Comcast forum reporting it is working for them too - someone named Joe from XfinityTV told us to e-mail our info to him privately and he seems to have figured it out - hooray!
Mine has been intermittent. I cleared my history and internet cache and once it came back up, another time it didn't, which tells me it is not my system. It works fine when it is there. I only got the system error message, not the syncing in progress. And my location zip code has stayed as I set it days ago.
have you gone into the set up of the guide and to remote access set up and enabled it there. Or if its not working tried deleting it there and then setting it up again? This has worked for some other folks.
As soon as Uverse hits my neighborhood...good riddance Comcast. Below is my latest correspondence about the DVR Manager "outage".
Comcast: Hello Thank you for contacting Comcast Live Chat Support. My name is ______. Please give me one moment to review your information.
Me: My Issue: "Syncing in Process DVR Manager is currently syncing with your DVR. Please allow up to 24 hours to complete" That was 38 hours ago. This has worked fine for months but suddenly stopped working in the last few days.
Comcast: Our technicians are already working on this from our end and this will be resolved within 24 to 48 hours.
Comcast: we really appreciate your patience and your understanding with this. We will have your online My DVR manager working within 24 to 48 hours.
Comcast: You will only need to check back with your online MyDVR manager after 24 to 48 hours,
Me: YOU ARE KIDDING RIGHT?????? I've been told the same thing for 2 weeks. That is totally worthless information and I don't even know why I went through this with you. It took me longer to find my account number than it did for you to dish out that answer. You could have waited 5 minutes...THAT WAS WORTHLESS.
Me: I've been told that EVERYDAY. Can you please get someone to give me a better answer
Comcast: I have updated the ticket for the follow up on the issue.
Comcast: This issue is being fixed from our end. I assure you that this will be resolved within 24 to 48 hours.
Me: Everyone is updating my ticket, WHO is going to fix it?
Comcast: Our technicians are working on this from our end.
WORTHLESS! That is the only way to describe Comcast. To fulfill the stated 24 hour response to my issue, I received a call today and the lady asked me to explain the problem, AGAIN. She said, okay, someone will call you in 24 hours. WASTE OF TIME! I give Comcast one more week and they are OUT.
Worthless is about right as it doesn't work yet. I've tried setting it up from square one by removing remote access from the DVR itself, starting over by using the code from the DVR menu and waiting 2 days. While it then works for a few hours, the next day, boom-zing, it's back to the 24 hour sync. message or another remote error. That remote programming option worked for many months so it's amazing that they can't get their act together and just fix this. I tried to get a friend's brand new Motorola DVR to work with the remote programming option through "MyDVR" but his too stopped working a couple of weeks ago and we can't get it to come back from the 24-hour sync message and he's 90 miles away so it's not my local network as I keep being told. I hope someone is still working on this. Does anyone know if there is an "outage" page where you can find the status to problems like this?
Glad to hear that it's working in NJ. It has worked here in Michigan for at least 8 months without any problems at all. When this thread started in mid-July, the problems began for a lot of us. Customers in Mid-Michigan and West-Michigan that had been using the feature for months suddenly received the 24-sync message followed by "remote" errors. Now it comes and goes and we're told our DVR's are broken, it's only local to us, it's a wiring problem and then finally, "Yes, we're aware of it and will call you when it's fixed." That was weeks ago and unfortunately, it isn't resolved. If Comcast is working on this, that's great but it seems like each time you talk to someone, they either blow you off and want you to bring your DVR in for replacement or they say that they know about it and it's being addressed. A status page on the issue or some sort of followup would be great.
The DVR models that I have are both Motorola DCH3416's. I almost returned them as defective after being told that they both had to be replaced but after seeing two Motorola DCX3400's about 90 miles away with the exact same issue that developed within a day, I decided to save an afternoon worth of my time driving to Comcast to return the DVR's as I don't believe they are really defective. If the models were really defective, why would they have worked fine for almost a year, all stopped working at the exact same time and now function intermittently?? One unit, maybe but four?? It seems hard to believe that different models in different cities would all stop functioning at once and it's the fault of the DVR but I guess anything is possible.
Two weeks ago there was an outage of MyDVR, there still seems to be some markets with issues.
Give yours a day or so and see if it comes back, if it doesn't then it can be escalated. There is nothing wrong with your equipment, as long as the guide and On Demand are still working.
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