Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,495,224

members

67

online now

1,702,259

discussions

Sync in Process

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎02-03-2012
Posts: 1
Message 1 of 3 (528 Views)

Sync in Process

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.

2 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 2 of 3 (523 Views)

Re: Sync in Process


krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Highlighted
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 3 of 3 (512 Views)

Re: Sync in Process


ComcastJoe wrote:

krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Please try now and let me know if it works.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe