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Did Comcast Change "On Your TV" online functions?

Posted by
Frequent Visitor

Member Since: ‎10-06-2011
Posts: 15
Message 1 of 9 (1,390 Views)

Did Comcast Change "On Your TV" online functions?

It seems like Comcast has changed the TV Listings in the past couple of days - and the new look/function is confusing me.  I can't filter search results in order to only see the HD shows, as I could before; and I can't figure out when the shows in the results list are on, until I click through on the "TV Listings" hyperlink.

 

The previous results page let me choose whether I wanted to see 2 weeks of results, or only the next 24 hours and it was clear when each show was on; it also let me select only to see HD shows, etc. etc. 

 

Am I just not understanding how to use the new search function to find TV shows?  Anyone know whether this old functionality is actually gone?  It is sure going to make my life harder if it is. 

 

Thanks.

8 REPLIES
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Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 2 of 9 (1,368 Views)

Re: Did Comcast Change "On Your TV" online functions?

geyes999,

 

I want to break down your post so I can better answer your questions:

 

"I can't filter search results in order to only see the HD shows"

 

Click the "Filter TV Listings" button on the top of the listings grid to show all filters, including HD.

 

"I can't figure out when the shows in the results list are on, until I click through on the "TV Listings" hyperlink."

 

The TV listings page use to have its own search bar but it is now all in one search bar. The way to find the listings for your programs is by clicking the TV listings link on the program's page; which it sounds like you are doing now.

 

"it also let me select only to see HD shows"

 

There is currently no way to see just the HD listings of a particular show but if you look to the right of the episode you selected, you can see what HD and SD channels it will be on.

 

I will forward your feedback of the new TV Listings layout to our product team to consider for a future release of the site.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

Posted by
Frequent Visitor

Member Since: ‎10-06-2011
Posts: 15
Message 3 of 9 (1,366 Views)

Re: Did Comcast Change "On Your TV" online functions?

Joe - that filters the regular schedule, not the results of a search.  If I search, for example, for "Soccer", I will get a list that cannot be filtered by HD (nor can I use an HD search parameter, so that the search is only done for HD shows).

 

As a separate matter, it is a real pain to have to click  on each listing to figure out when the show is on.  This means I have to click in and out of potentially dozens of shows, rather than just beeing able to see when the show is on.  It appears that the search result listings are alphabetical, and no way to reorganize them in a different list order (ie, date, or HD) - I can't understand the rationale for why Comcast made these changes, how is this supposed to be better? I'd really like to know.  Thanks.

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,245
Message 4 of 9 (1,358 Views)

Re: Did Comcast Change "On Your TV" online functions?

geyes, what do you think of the new color scheme for the tv listings?

 

That was also changed from something that could be easily seen to gray font on a gray background which, for some people, is hard to see.




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Posted by
Frequent Visitor

Member Since: ‎10-06-2011
Posts: 15
Message 5 of 9 (1,346 Views)

Re: Did Comcast Change "On Your TV" online functions?

didn't even notice any new color scheme, honestly - made no impression on me.  The only thing I've taken away from the new listings is that I can't find the shows I want, and I can't organize the search results.  Sorry.

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,245
Message 6 of 9 (1,344 Views)

Re: Did Comcast Change "On Your TV" online functions?

No worries. I just want to find out what others think of it.




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Posted by
Frequent Visitor

Member Since: ‎10-06-2011
Posts: 15
Message 7 of 9 (1,310 Views)

Re: Did Comcast Change "On Your TV" online functions?

Comcast Joe?  You're answer didn't respond to my problem - as I followed up.   Can you explain how to filter search results?  Also, how are search results currently organized?  They don't seem to be alphabetical, chronological, or any other obvious organization.  Please explain.  (for example, if I search "MLS" for Major League Soccer games on the online search function, the first result is a game between Salt Lake and Portland on the 22nd of Oct., the second game is Portland v. Houston on the 14th.  This doesn't make any sense to me.)

 

Thanks.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 8 of 9 (1,302 Views)

Re: Did Comcast Change "On Your TV" online functions?

geyes999,

 

The order the results come back in are "closest matching to your search". So if you type in "MLS Soccer" anything titled "MLS Soccer" will appear first in no particular order.

 

I understand that you want it to be organized by air date but unfortunately that feature currently does not exist.

 

We thank you for your feedback and are considering adding more search options in a future update of the site.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Frequent Visitor

Member Since: ‎10-06-2011
Posts: 15
Message 9 of 9 (1,258 Views)

Re: Did Comcast Change "On Your TV" online functions?

Wow - seems incredibly inept.  What is the reason for this??? Just makes life harder than it was before. I'd really love to understand the thinking behind this and rationale for the change.