Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,515,607

members

77

online now

1,716,201

discussions

Back to Top

DVR Manager

Highlighted
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎04-13-2011
Posts: 3
Message 1 of 5 (1,357 Views)

DVR Manager

My DVR box is not recognised for use with DVR Manager

 

4 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 2 of 5 (1,352 Views)

Re: DVR Manager


amcharalambous wrote:

My DVR box is not recognised for use with DVR Manager

 


Is your DVR box new? If so, has it been longer than 24 hours since you connected the box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎04-13-2011
Posts: 3
Message 3 of 5 (1,324 Views)

Re: DVR Manager

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 4 of 5 (1,315 Views)

Re: DVR Manager

well what dvr box is it, it does not work with every one or every area.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 5 of 5 (1,311 Views)

Re: DVR Manager


amcharalambous wrote:

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe