Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,595,721

members

7

online now

1,779,879

discussions

Back to Top

2/1/12: Error 556

SOLVED
Posted by
Edited on :
‎02-01-2012 11:01 AM

Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-01-2012
Posts: 3
Message 1 of 12 (1,618 Views)

2/1/12: Error 556

[ Edited ]

Can not load videos in any browser. Receive the following message 

"Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 556)"

 

I have refreshed, reloaded, restarted, cleared cache, tried muilitple browsers, etc.. Any idea what the deal is??

 

11 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 2 of 12 (1,609 Views)

Re: Error 556


kgreek wrote:

Can not load videos in any browser. Receive the following message 

"Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 556)"

 

I have refreshed, reloaded, restarted, cleared cache, tried muilitple browsers, etc.. Any idea what the deal is??

 


What video are you trying to watch? I would like to test it out.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2012
Posts: 1
Message 3 of 12 (1,604 Views)

Re: Error 556

i am getting same error message, i also tried in different browser.  i also tried multi videos.  anyone know whats up

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-01-2012
Posts: 3
Message 4 of 12 (1,602 Views)

Re: Error 556

Any and all videos, but here is a link to a specific one that would not play:

http://xfinitytv.comcast.net/tv/Chicago-Hope/62617/1506279879/You-Gotta-Have-Heart/videos

 

 

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 5 of 12 (1,583 Views)

Re: Error 556


kgreek wrote:

Any and all videos, but here is a link to a specific one that would not play:

http://xfinitytv.comcast.net/tv/Chicago-Hope/62617/1506279879/You-Gotta-Have-Heart/videos

 

 


Thank you for your help.

 

I am able to duplicate your issues and our team is further looking into it.

 

Thank you for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2012
Posts: 1
Message 6 of 12 (1,573 Views)
Posted by
Visitor
Member Since: ‎07-01-2008
Posts: 1
Message 7 of 12 (1,548 Views)

Re: 2/1/12: Error 556

I am getting this error also. 

Highlighted
Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎05-29-2008
Posts: 5
Message 8 of 12 (1,540 Views)

error 556

getting error 556 on this video

http://xfinitytv.comcast.net/tv/Grimm/143120/2186874246/Game-Ogre/videos

 

tried several things but still getting it.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2012
Posts: 1
Message 9 of 12 (1,544 Views)

Re: 2/1/12: Error 556

i am getting this error as well

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2012
Posts: 1
Message 10 of 12 (1,500 Views)

Re: 2/1/12: Error 556

I have the same problem Smiley Sad

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-01-2012
Posts: 1
Message 11 of 12 (1,480 Views)

Re: 2/1/12: Error 556

Same issue again and again and put through troubleshooting of clearing cookies, caches, rebooting, etc... Was having this issue with Firefox and Internet Explorer.

 

Just had online chat and this is what I was told that On Demand programming is down for a min. of 2-3 days and at a maximum for up to a week while Comcast upgrades their systems "so that playback will be better. We are also making adjustments on our virtual drive so that we can make room for more programs." 

 

She apologized if I hadn't been alerted to the maintenance/outage but when I asked if anyone had been alerted she said no, that the error code was the alert.

 

Wow.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 12 of 12 (1,506 Views)

Re: 2/1/12: Error 556

These videos are now running properly and this issue has been fixed.

 

I am locking this thread because the original issue has been resolved. If you are still having problems watching videos, please create a new thread and I will help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon