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cannot control cable box with iphone xfinity ap

Posted by
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Member Since: ‎01-17-2013
Posts: 4
Message 1 of 7 (1,364 Views)

cannot control cable box with iphone xfinity ap

I am working my way through a series of issues with my christmas Triple play installation....

 

I have the xfinity ap setup on my phone, it sees my cable box and I can record from my phone but I do not have any "remote" functions. The test tab does nothing. I have a Motorola DCX3400 cable box and it has been up and running for about three weeks.

 

Thanks for the help

 

Peter

6 REPLIES
Posted by
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Member Since: ‎01-17-2013
Posts: 4
Message 2 of 7 (1,360 Views)

Re: cannot control cable box with iphone xfinity ap

Poking around this is a pretty common problem.... My cable box has been reset a number of times and the app has been reinstalled numerous times.

 

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 3 of 7 (1,317 Views)

Re: cannot control cable box with iphone xfinity ap


linssen wrote:

I am working my way through a series of issues with my christmas Triple play installation....

 

I have the xfinity ap setup on my phone, it sees my cable box and I can record from my phone but I do not have any "remote" functions. The test tab does nothing. I have a Motorola DCX3400 cable box and it has been up and running for about three weeks.

 

Thanks for the help

 

Peter


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Member Since: ‎01-17-2013
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Message 4 of 7 (1,313 Views)

Re: cannot control cable box with iphone xfinity ap

Thank You Joe

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Member Since: ‎01-17-2013
Posts: 4
Message 5 of 7 (1,252 Views)

Re: cannot control cable box with iphone xfinity ap

I am guessing that there is a backlog of these issues. It has been well over 72 hours and I have not been contacted...

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 6 of 7 (1,247 Views)

Re: cannot control cable box with iphone xfinity ap

are you signing in with the primary user credentials?

have you unplugged your box?

have you signed out of the app?

have you downloaded the xinfity remmote app and player app and do they both not work for you?

have you gone here under cable boxes and dvr'[s what does it say?

http://xfinitytv.comcast.net/mytv/settings

 

have you gone to your cable box hit menu gone to cable box set up and then to remote access set up and delete it and try again?

 

 

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,147
Message 7 of 7 (1,245 Views)

Re: cannot control cable box with iphone xfinity ap

The app can also be controlled when signed in as a secondary user. There is no "only the primary account can use the app" rule.



 


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