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How many xfinity tv remote controlled cable box limit.

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Posted by
Visitor
Member Since: ‎10-23-2011
Posts: 4
Message 1 of 4 (2,068 Views)

How many xfinity tv remote controlled cable box limit.

How many xfinity tv remote controlled cable box limit.
I have 1 DCX3400M and 3 RNG150N HD terminals. Xfinity tv app only sees DVR and 2 Hd terminals
3 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,624
Message 2 of 4 (2,062 Views)

Re: How many xfinity tv remote controlled cable box limit.

I would believe it's an account issue and not a system limitation.

 

The Comcast Cares Team has been notified for an official response during the business week.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 3 of 4 (2,029 Views)

Re: How many xfinity tv remote controlled cable box limit.

Ttwd,

 

Like JayInAlg said, this sounds like more of an account issue.

 

Please send the following information in a private message to me so I can further assist you.

 

I ask you to PM me because we don't want you to release your personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Name of your RGN150N that is not working:

 

Please also include a link to this post so we can accurately track your issue.



Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Visitor
Member Since: ‎10-23-2011
Posts: 4
Message 4 of 4 (2,162 Views)

Re: How many xfinity tv remote controlled cable box limit.

Replaced the RNG150N cable box, tech setup the Comcast required Internet settings. 10 minutes later new TV1 terminal showed up as device that was not eligible to be used as tv remote. 12 hours later everything was working correctly.