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I would believe it's an account issue and not a system limitation.
The Comcast Cares Team has been notified for an official response during the business week.
Like JayInAlg said, this sounds like more of an account issue.
Please send the following information in a private message to me so I can further assist you.
I ask you to PM me because we don't want you to release your personal information in a public forum.
Your comcast.net e-mail address or Comcast ID user name:
Name of your RGN150N that is not working:
Please also include a link to this post so we can accurately track your issue.
Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe
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