Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,467,003

members

5

online now

1,691,881

discussions

Chrome’s "Incognito" mode

Posted by
Edited on :
‎12-25-2013 12:47 PM

Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 2 of 19 (4,624 Views)

Chrome’s "Incognito" mode

[ Edited ]

This content on Xfinity TV is not available for viewing with Chrome’s "Incognito" mode. To play this video using Chrome, please view this page without "Incognito" mode enabled.

 

i have no idea what this is or have ideaa on how to disable it. help?

 

i just want to watch a movie..

18 REPLIES
Highlighted
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-17-2013
Posts: 3
Message 1 of 19 (4,781 Views)

CHROME incognito mode error

I keep getting this message but it's only with select episodes.  I tried to follow comcasts directions on how to turn it off and it doesn't change anything.  I can't watch anything using Safari browser at all on comcast so switching to that isn't an option.  

How do I...turn off incognito?  I googled it, doesn't seem like a normal or easy thing to do.  

Also, why am I only getting this error message here and there like I have watched millions of episodes of Dexter but only got this message with recent episodes.  

I have a brand new Macbook pro, Google chrome brower.  

Posted by
Official Employee

Member Since: ‎05-31-2012
Posts: 105
Message 3 of 19 (4,618 Views)

Re: video cannot be displayed

Hi - please follow the link below for instructions. The error message should of also directed you to the link below.

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#3365
Thanks,
Tony
Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 4 of 19 (4,608 Views)

Re: video cannot be displayed

I have tried that multiple times and nothing happens; the same message keeps poping up.

Posted by
Official Employee

Member Since: ‎05-31-2012
Posts: 105
Message 5 of 19 (4,602 Views)

Re: video cannot be displayed

Can you send a screen shot?

 

Also the details from here would be helpful:

http://xfinitytv.comcast.net/computer

Thanks,
Tony
Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 6 of 19 (4,592 Views)

Re: video cannot be displayed

i took some screenshots but lol. i cant figure out how to send them

Posted by
Official Employee

Member Since: ‎05-31-2012
Posts: 105
Message 7 of 19 (4,563 Views)

Re: video cannot be displayed


alexismorgan wrote:

i took some screenshots but lol. i cant figure out how to send them


Hit reply > then there's an attachment section.

Thanks,
Tony
Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 8 of 19 (4,533 Views)

Re: video cannot be displayed

i hit reply but there is not attachement section

Posted by
Edited on
‎12-19-2013 08:08 PM

Problem Solver

Member Since: ‎11-16-2003
Posts: 2,349
Message 9 of 19 (4,521 Views)

Re: video cannot be displayed

[ Edited ]

 

Its the Insert/edit image icon

 

Spoiler
 

 

then click in the space under word "Image" to select the image on your PC, when it shows in the lower part of that pop up window, click the blue "insert image" button to add the picture to the reply Smiley Happy

 

Spoiler
 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-08-2010
Posts: 2
Message 10 of 19 (4,348 Views)

Re: CHROME incognito mode error

Google won't support chrome via phone. Google email response sends me to Google play, probably because Google automatically sees play in subject line.

Xfinity says its a Chrome problem,. Chrome says its an Xfinity problem.

Does uninstall re install help with either Chrome or comcast. This happened after I downloaded adobe flash upgrade

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-08-2010
Posts: 2
Message 11 of 19 (4,342 Views)

Re: CHROME incognito mode error

laptop works fine.  problem is on desktop.  Is there a problem with any of the adobe flash or shockwave products.  doenloaded upgrade a few days ago.

Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 12 of 19 (4,365 Views)

Re: video cannot be displayed

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title
Posted by
Problem Solver

Member Since: ‎10-13-2013
Posts: 357
Message 13 of 19 (4,353 Views)

Re: video cannot be displayed


alexismorgan wrote:

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title

Uploading files may be restricted by a security setting.  Or this feature may not be available on your browser or operating system (PC, Mac, Linux).  I use Chrome on Windows 7; what browser and OS are you using?

Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 14 of 19 (4,335 Views)

Re: video cannot be displayed

chrome windows 7

Posted by
Problem Solver

Member Since: ‎10-13-2013
Posts: 357
Message 15 of 19 (4,331 Views)

Re: video cannot be displayed


alexismorgan wrote:

chrome windows 7


Hmmm, same as me.  Okay, try checking your Chrome settings. Click the "Content Settings" button in the "Privacy" section in the "Advanced Settings" and make sure the radio box is checked to "Allow all sites to run JavaScript".

 

Next, try emptying your browser cache using the "Clear browsing data" button. I'd also "Delete cookies.and other site plug-in data".  Doing this step has almost always fixed problems I have on many web sites.

Posted by
Frequent Visitor

Member Since: ‎12-19-2013
Posts: 10
Message 16 of 19 (4,286 Views)

Re: video cannot be displayed

ITS FIXED. 

Hallelujah! 

thank youuu

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-22-2013
Posts: 1
Message 17 of 19 (4,303 Views)

google chrome incognito

Suddenly I cannot watch videos at Xfinity. Never had this issue before.  Suggestions in FAQ have not helped.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-25-2013
Posts: 2
Message 18 of 19 (4,257 Views)

Re: google chrome incognito

I am having the same problem. Any idea on were to go for help. I tried to watch on IE but videos would not load???????Smiley Sad

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-25-2013
Posts: 2
Message 19 of 19 (4,266 Views)

Video will not play with chrome incognito mode on

Unable to watch online error message says due to incognito mode. But I do not window open in the incognito mode. This was working fine the other day