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unable to submit my comcast payment

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unable to submit my comcast payment

Unable to submit my monthly payment.  I just get a message "received a soap fault from ESP payment service".

Accepted Solution

Re: unable to submit my comcast payment

I figured out my problem (I think).  I needed to update my credit card information. The expiration date had lapsed even though the credit card number stayed the same.  I just had to re-enter the information as if a new method of payment.  Thank you for attempting to help me...I appreciate your response! 

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Service Expert

Re: unable to submit my comcast payment


puttawa wrote:

Unable to submit my monthly payment.  I just get a message "received a soap fault from ESP payment service".


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: unable to submit my comcast payment

Hi puttawa, I can review this payment further for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you

 

 


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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Frequent Visitor

Re: unable to submit my comcast payment

I figured out my problem (I think).  I needed to update my credit card information. The expiration date had lapsed even though the credit card number stayed the same.  I just had to re-enter the information as if a new method of payment.  Thank you for attempting to help me...I appreciate your response! 

Official Employee

Re: unable to submit my comcast payment

Thank you for the reply and not a problem glad you were able to submit a payment. If you have any questions in the future please let us know here on the Xfinity Forums and we will gladly assist.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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