Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,729

members

71

online now

1,936,446

discussions

Top

service

New Poster

service

Why can't i change my service online, the only thing it will let me do is upgrade. I dont want to upgrade, I want to downgrade.

Service Expert

Re: service


lindyp47 wrote:

Why can't i change my service online, the only thing it will let me do is upgrade. I dont want to upgrade, I want to downgrade.


The only authorized way to downgracde services is to either call into Comcast @ 1-800-266-2278 or 1-800-934-6489 or visit your local Service Center in person.  Service Center Locations can be found at this link:  http://customer.xfinity.com/service-center-locations




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 730 views
  • 0 kudos
  • 2 in conversation