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"Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can help."

New Poster

"Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can help."

My I go to "Manage Plan" I keep getting the following message: 

"Hi, it looks like you are a Netflix customer.

Please call us at 1-800-XFINITY and we can help."

 

The URL is https://www.xfinity.com/buy/plan/message/DFPLN3001

 

When calling customer support, nobody has any idea why it's doing that. I've talked to 3 customer service reps so far and have spent 30 minutes+ with each but have not gotten anywhere. I get the same message when going to myAccount through a browser. 

 

Anybody else have this issue, as it sure sounds like nobody at customer service has any idea what I'm talking about.

(And yes, did try to reinstall the app, restart the phone, use a different phone, restart the laptop, clear the browser cache, try a different browser, etc)

 

Any help would be very much appreciated Smiley Happy


Accepted Solutions
New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

Got a call back from a technician.  She said that this is a problem for everyone with Netflix through Comcast, and they don't know when it will be resolved.  She said it is a problem on Netflix's side.  

 

I asked what my options were and she said they can send me a paper bill.  I said that's not the issue, the issue is I am unable to review/change any of my services.  She said I would have to call to do that.  

 

I didn't try to do this from my television, I just thought of that now.  When I get home I can see what happens that way just for kicks.

 

I still have 2 weeks until I have to decide if I want to deal with this or not.  Maybe it'll be fixed by then.  


All Replies
New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

I am having the same issue. Was told by a rep that because we have a package that includes Netflix we cannot manage our services online. However, if we downgrade to a package that does not include Netflix we can manage our own services. Just doesn't make any sense to me.
New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

I have them same problem, spent alot of time on the phone and did not get a resonable answer, I will be contacting Comcast legal dept. because I see this as a deceptive practice. Will post results as this moves forward.

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

Same issue with me.  New customer as of 2 sundays ago, and have spent more time on hold, talking to techs that don't know what's going on, people resetting my information over and over, and nothing is getting done.

 

I pointed out that I'm within the 30 day window and will cancel the service if I can't see what I'm supposed to be paying for, there's no shot I'll pay them a cent without being able to review my services.  

 

They have me on some escalated tier support that was supposed to call me back yesterday and no one called.  Called today again, and was promised a call.  

 

What's better is I had different techs tell me to use my one email address, then just the "first part of my email address", before the @ sign, and one said to use the comcast email account, and my personal email is my primary.  They each contradicted themselves about what works and what doesn't.  

 

Didn't have netflix prior to this either, and everything is functioning, I just want to be able to review my darn bill before I fork over money to someone.  I mean would you pay your dinner bill with out at least looking at the receipt?  

 

 

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

Got a call back from a technician.  She said that this is a problem for everyone with Netflix through Comcast, and they don't know when it will be resolved.  She said it is a problem on Netflix's side.  

 

I asked what my options were and she said they can send me a paper bill.  I said that's not the issue, the issue is I am unable to review/change any of my services.  She said I would have to call to do that.  

 

I didn't try to do this from my television, I just thought of that now.  When I get home I can see what happens that way just for kicks.

 

I still have 2 weeks until I have to decide if I want to deal with this or not.  Maybe it'll be fixed by then.  

Official Employee

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can help."

Hello All, 

 

Are you still receiving this error message? 

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

I am still seeing this! Please fix ASAP!

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

I've been receiving this message for a few weeks now.
New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

I would really like to be able to manage my own TV .... why am I getting this notification?!
Official Employee

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can help."

Hello All, 

 

I received word that this should now be resolved. Please test on your end and confirm whether or not this is the case for you. If you are still receiving this error message, please send me a private message so I can investigate this further. 

 

To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name as it appears on your bill as well as the phone number or account number associated with your services. 

 

 

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h


@ComcastChe wrote:

Hello All, 

 

Are you still receiving this error message? 


Hi- I am new to the forum and I am currently still having this issue as of today. Unfortunately, I was unable to private message you. Are you still helping to resolve this issue?

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

I'm still having the same problem as well. This is just par for the course. I'm trying to order xfipods, and I can't because I keep getting this message. Way to shoot yourself in the foot Xfinity. And Xfinity wonders why people think they are garbage. Fix this.

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can

Does anyone at this dumpster fire of a company have a clue how to fix this and is anyone going to compensate us for all of the wasted time and lack of functioning product that we PAY FOR?  Also, I would highly recommend not sending a private message to anyone with your name and phone / account number.  Could be a phishing scam.  

Official Employee

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

Hello, 

 

@ewattob1, now that you've created a public message, you should now be able to send me a message with your account information so I can further investigate this for you. 

 

@dwaster, in order for an official employee like myself to assist you with getting this resolved, we will need those pieces of information to access your account so we can get this resolved. I have received your private message and am more than happy to help if you change your mind. I'll reach out to you shortly. 

 

@torgrimson, I can look into your account issues as well. Please shoot me a private message with your first and last name and the phone or account number associated with your services. 

 

 

 

 

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

I don't see a way to private message you from that page. Explain how to do that.

 

New Poster

Re: "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can h

Wow ComcastChe, even that information was wrong. Super job my man....