Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,747,177

members

75

online now

1,905,769

discussions

Back to Top

internet/voice equipment

New Poster

internet/voice equipment

I have x1 starter triple play and already being charged for xfinity voice unlimited and yet being charged extra $10.00 for internet/voice equipment.  Why?

Tags (1)
Service Expert

Re: internet/voice equipment


XXshunshIne57xx wrote:

I have x1 starter triple play and already being charged for xfinity voice unlimited and yet being charged extra $10.00 for internet/voice equipment.  Why?


a 'modem' only, or a modem-with-wifi, or a modem with wifi and telephone are all the same rental price of $10/month.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: internet/voice equipment

It still appears that I am being charged twice.. once for the service and again for the rental of the equipment. Sorry, still appears to be a convoluted way of charging me twice for same thing. 

Official Employee

Re: internet/voice equipment

Hello XXshunshIne57xx. I can assist with the confusion of your equipment fees.

 

  • You are charged for the XFINITY Voice home phone services (Calling minutes, features, VM, etc.) inside the Triple Play Bundle package. 
  • You are also charged  $10 for Equipment Rental for the modem equipment you are renting from Comcast which powers/enables the phone service to function. This same modem powers your internet service as well. 

Please let us know if you have any further questions. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 3 replies
  • 564 views
  • 0 kudos
  • 3 in conversation