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internet/voice equipment

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Message 1 of 4
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I have x1 starter triple play and already being charged for xfinity voice unlimited and yet being charged extra $10.00 for internet/voice equipment.  Why?

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Posted by
Service Expert

Message 2 of 4
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XXshunshIne57xx wrote:

I have x1 starter triple play and already being charged for xfinity voice unlimited and yet being charged extra $10.00 for internet/voice equipment.  Why?


a 'modem' only, or a modem-with-wifi, or a modem with wifi and telephone are all the same rental price of $10/month.




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Message 3 of 4
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It still appears that I am being charged twice.. once for the service and again for the rental of the equipment. Sorry, still appears to be a convoluted way of charging me twice for same thing. 

Posted by
Official Employee

Message 4 of 4
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Hello XXshunshIne57xx. I can assist with the confusion of your equipment fees.

 

  • You are charged for the XFINITY Voice home phone services (Calling minutes, features, VM, etc.) inside the Triple Play Bundle package. 
  • You are also charged  $10 for Equipment Rental for the modem equipment you are renting from Comcast which powers/enables the phone service to function. This same modem powers your internet service as well. 

Please let us know if you have any further questions. 




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