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account number

Posted by
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Message 1 of 3
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Botched install 10 days ago with one account #.    On first account no services were activated because nothing was installed.   correct equipment install 10 days later with a different account number.   problem when using online or app services it only shows the first account # with no services.  i have called customer service but they keep trying to fix my log in which works fine its the dead account number they need to merge or delete.   

any suggestions

 

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Posted by
Service Expert

Message 2 of 3
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rknelson2074 wrote:

Botched install 10 days ago with one account #.    On first account no services were activated because nothing was installed.   correct equipment install 10 days later with a different account number.   problem when using online or app services it only shows the first account # with no services.  i have called customer service but they keep trying to fix my log in which works fine its the dead account number they need to merge or delete.   

any suggestions


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Official Employee

Message 3 of 3
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Hi, rknelson2074. I can help look into the issue with your login reflecting the inactive account number. Please click my name, ComcastMax, and then click Private Message Me to send me a message verifying your full name, address, the phone number associated with your account, and the XFINITY username you're using to log into your account so I can assist.




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