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Xfinity My Account App

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Frequent Visitor

Xfinity My Account App

Hello,

 

When I am on my Ipad and go to the App Store and try to get the Xfinity My Account app it is

not listed as a choice. Here are the choices: Xfinity Connect, Xfinity Stream, Xfinity Wifi Hotspot, Xfinity Home

and Xfinity TV Remote. There is an Xfinity My Account App that comes up on my iPhone but not on my iPad.

It never says that the My Account App is not available on iPads. Very frustrating!

Accepted Solution

Re: Xfinity My Account App


Mcflynn3623 wrote:
My question is still unanswered. See my latest post. Second time I asked for clarification!

I provided screen shots on how to adjust/select iphone instead of ipad. you touch the word ipad with your finger and the drop down list appears. then touch iphone and you can load the app. Comcast did not 'make' the app 'universal' so it shows on both lists.

View answer in context
Service Expert

Re: Xfinity My Account App


Mcflynn3623 wrote:

Hello,

 

When I am on my Ipad and go to the App Store and try to get the Xfinity My Account app it is

not listed as a choice. Here are the choices: Xfinity Connect, Xfinity Stream, Xfinity Wifi Hotspot, Xfinity Home

and Xfinity TV Remote. There is an Xfinity My Account App that comes up on my iPhone but not on my iPad.

It never says that the My Account App is not available on iPads. Very frustrating!


they didn't 'make' a universal app (both iphone and iPad) but you can change the default from ipad to iphone in the search and then install the app. works fine.




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Frequent Visitor

Re: Xfinity My Account App

RustyBen,

 

Where do I change the default? 

 

I didn't see any obvious places in Settings or elsewhere.

 

Mike Flynn

Service Expert

Re: Xfinity My Account App

iphone2ipad1a.jpgiphone2ipad1b.jpgiphone2ipad1c.jpg




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Official Employee

Re: Xfinity My Account App

 

Hi Mcflynn3623, the information that (Rustyben) provided is correct. Please let me know if you need any additional assistance accessing our app on your IPad. 





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Frequent Visitor

Re: Xfinity My Account App

RustyBen,

Thanks for the answer but since I don’t know how to “change the default “ while in the App Store I still don’t know how to do it.
Frequent Visitor

Re: Xfinity My Account App

My question is still unanswered. See my latest post. Second time I asked for clarification!
Service Expert

Re: Xfinity My Account App


Mcflynn3623 wrote:
My question is still unanswered. See my latest post. Second time I asked for clarification!

I provided screen shots on how to adjust/select iphone instead of ipad. you touch the word ipad with your finger and the drop down list appears. then touch iphone and you can load the app. Comcast did not 'make' the app 'universal' so it shows on both lists.




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Frequent Visitor

Re: Xfinity My Account App

Rusty,

 

i finally made made it work. Thanks for sticking with me. You a patient dude!

 

Mike

Official Employee

Re: Xfinity My Account App

Hello Mcflynn3623, do you need any further assistance? 




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