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Why can't I ever print/download payment confirmation?

New Poster

Why can't I ever print/download payment confirmation?

Every time I pay my bill online, I can never print/download the payment confirmation.  I click on the prompt and nothing...

Service Expert

Re: Why can't I ever print/download payment confirmation?


dineds wrote:

Every time I pay my bill online, I can never print/download the payment confirmation.  I click on the prompt and nothing...


printing is a local issue not part of Comcast system. Have you tried printing a hard copy using another device like a smart device?




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New Poster

Re: Why can't I ever print/download payment confirmation?

I have the same exact issue, been that way since Mar/Apr.  I can in fact print everything else on the Xfinity account site.  Not the payment confirmation though, can't print using the link or using "File" "Print", neither works.  Spoke to a Xfinity rep for 20 minutes and got no where!

Official Employee

Re: Why can't I ever print/download payment confirmation?

Hello glassford,

 

We definitely don't want you to have issues with documenting your payment confirmation. I would like to refresh your profile to ensure that this is not the issue but I would need you to verify your account first. All I would need is a private message with two of the following, account name, phone number, account number, or service address. Once I have these I can get started. Thank You




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