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Two Factor verification problem?

Frequent Visitor

Two Factor verification problem?

I have established 2 factor verification but today I receive verification texts twice and no "authorized" person was trying to login. Might there be a glitch wherein I receive a text meant for someone else, OR how am I to find out where this attempt to access my account occurred. No one home, no unrecognizable devices on my wifi which is hidden and secure. Am I alone in this or is this a known issue

Service Expert

Re: Two Factor verification problem?


Girubato wrote:

I have established 2 factor verification but today I receive verification texts twice and no "authorized" person was trying to login. Might there be a glitch wherein I receive a text meant for someone else, OR how am I to find out where this attempt to access my account occurred. No one home, no unrecognizable devices on my wifi which is hidden and secure. Am I alone in this or is this a known issue


sounds like someone has your password but not your 2nd factor, the phone. change password

 




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Official Employee

Re: Two Factor verification problem?

Hello Girubato. Were you able to change your password and resolve this? Please let us know if you need further support. I can help. 


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Frequent Visitor

Re: Two Factor verification problem?

Well, yes I can change my password. Unfortunately, that is just the generic response and doesn't get at the issue; is it possible that it is a system glitch that sent a verification code to the wrong phone, and is there a way to actually check versus the "assumption" that my account name and password have been compromised. Considering how easily customer service just popped in and changed my wifi name I would imagine they can also determine where the request for access to my account generated from. The typical response of, uninstall/reinstall, or change your password WITHOUT any attempt to discover the true nature of the issue is just ignoring the possibility of a real issue. My apologies but I am not one to just "hit reset" and not investigate the cause.

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