Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,963

members

78

online now

1,873,234

discussions

Back to Top

TV section disappeared

SOLVED
Posted by
Frequent Visitor

Message 1 of 3
131 Views
On the Xfinity My Account app near bottom it shows the services you have, and the services connected. I have TV and Internet. But on the app it doesn't show the TV section. Was there before now it's gone?
IMG_7861.PNG
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Service Expert

Message 2 of 3
195 Views
Solution

Anon445868 wrote:
On the Xfinity My Account app near bottom it shows the services you have, and the services connected. I have TV and Internet. But on the app it doesn't show the TV section. Was there before now it's gone?

Hi, would you try going to the settings (gear) on the app and logging out and then back in?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

2 REPLIES
Posted by
Service Expert

Message 2 of 3
196 Views
Solution

Anon445868 wrote:
On the Xfinity My Account app near bottom it shows the services you have, and the services connected. I have TV and Internet. But on the app it doesn't show the TV section. Was there before now it's gone?

Hi, would you try going to the settings (gear) on the app and logging out and then back in?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 3 of 3
104 Views
Had Comcast call me back and they just refreshed my account on their end. But now everything is back to normal. I can finally rename my new X1 box!